Customer Care

[Anonymous]

You are too sweet @dooBdoo and we do notice how much you each help one another it really is wonderful to see what a "family" you all are.

[Kachina624]

@dooBdoo  @Anonymous I'm on Android and I've not had a problem except when it's very low on the screen.

[SunValley]

Android user here and my list of names has disappeared also. Nothing even at the bottom of the screen. Has been this way for at least a week.

[Suebdoo]

Thanks for the help......I'd @ the names but I screw them up if I have to type it in.  LOL  Will edit to add the names to notify.  I have tried to quote and it doesn't work that way either.

I'm using a Kindle Fire HDX  .  It had been working fine until a week or so ago.  The message to kachina was because I typed in her name.

[Suebdoo]

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@Anonymous wrote:

Hi @Suebdoo are you ok now, I see @Kachina624 was a big help. 

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@Anonymous It worked because I typed her name...the drop-down didn't come up.

[Suebdoo]

@dooBdoo thanks and I will look at the thread.  I'm using a Kindle fire HDX.  Was working fine until a week or so ago.😞

[Anonymous]

Hi @Suebdoo, I will see if I can find out anything for you. 

[Suebdoo]

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@Anonymous wrote:

Hi @Suebdoo, I will see if I can find out anything for you. 

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@Anonymous Thanks so much!!! I appreciate it!😁

[dooBdoo]

@Suebdoo, @SunValley, @VanSleepy, @MadameQueen, @Anonymous, @Eva-QVC

        I haven't been posting/reading much since this discussion was active, but I wanted to follow up and see if the problem was resolved?  If it's still a problem, it might help to know exactly what type of device (more specific than "Android") is in use when the "@ plus nickname" list doesn't show up, whether the operating system software is up-to-date, whether or not you're having any other problems on that device, that sort of thing to try and narrow down the source of the problem.   The notification feature is so helpful, and I hate to know some posters can't use it the way most of us can.  Sorry to bother you if all is well!  Thanks!

[SunValley]

Still no drop done menu of names. Boo hoo