Customer Care

[moon_gazer]

I realize QVC is in the business of selling products and hosts are going to "gush" over the items and tell you what fantastic deals they are. I must admit I do get sucked in. However, I am beginning to wise up and am SO tired of ordering items that I end up having to return because they simply do not meet my expectations. What I have spent having to return items is a figure I don't even want to think about because it would skyrocket my blood pressure. This last purchase of mine was a TSV - the FitBit. The most recent 8-9 reviews are one star. Everyone says there are no directions for getting the device up and working. Now, I am not a very tech-savy person, so I figure if others, who probaby are more tech-savy are having trouble, then I might as well not even try to figure it out. Can you tell I am a bit frustrated?!!!  Maybe I have finally learned to just stick to the old brick and mortar establishments.  

[Group 5 minus 1]

You are so right!

[Carmie]

I'll say it again.  If you really want something, pay through PayPal.  

If you return something, PayPal will pay up to $30 return S&H  fee (good for big items) for up to 12 times a year.  If you have a PayPal account, you must opt into this program..it costs nothing.

I have used it a few times and I am pleased.  I have used PayPal for years, it's safe and reliable.

[Krimpette]

I'm very selective as to what I buy from the shopping channels.  As a result, I've had a minimal number of returns.  However, if I found that I had to return a lot, believe me, I'd be shopping elsewhere.

[K9buddy]

---

@Carmie wrote:

I'll say it again.  If you really want something, pay through PayPal.  

If you return something, PayPal will pay up to $30 return S&H  fee (good for big items) for up to 12 times a year.  If you have a PayPal account, you must opt into this program..it costs nothing.

I have used it a few times and I am pleased.  I have used PayPal for years, it's safe and reliable.

---

Wow. Thank you for that information.  I just signed up!

[Mom2Dogs]

@Carmie, thanks,  Ihad no clue!  My goal is to order less online items.  I shutter to think what I spent sending things back last year.  There are things I would ike to try but not worth the aprox $10.00 to try on and send back if it does not fit.

[software]

---

@Carmie wrote:

I'll say it again.  If you really want something, pay through PayPal.  

If you return something, PayPal will pay up to $30 return S&H  fee (good for big items) for up to 12 times a year.  If you have a PayPal account, you must opt into this program..it costs nothing.

I have used it a few times and I am pleased.  I have used PayPal for years, it's safe and reliable.

---

Not to argue but nothing is 100% safe.

I've had my linked credit card hacked on PP

[chrystaltree]

This method of shopping is not for everyone.  

[Equuleus]

You have to think it all through before making a purchase.  Weigh the consequences, i.e. if I don't like it, do I really need it, should I go check it out for price and reviews beforehand (there are online places that review all things, esp tech stuff), and I am willing to pay return S&H."  You have to be a smart shopper.  You absolutely can not put the words of the host or vendor as gospel truth.  Their job is to sell, yours is to decide to buy.

[Carmie]

---

@software wrote:

---

@Carmie wrote:

I'll say it again.  If you really want something, pay through PayPal.  

If you return something, PayPal will pay up to $30 return S&H  fee (good for big items) for up to 12 times a year.  If you have a PayPal account, you must opt into this program..it costs nothing.

I have used it a few times and I am pleased.  I have used PayPal for years, it's safe and reliable.

---

Not to argue but nothing is 100% safe.

I've had my linked credit card hacked on PP

---

Oh, I agree.  In today's world, nothing is 100% safe.  

I have had PayPal get my money back when an online company never sent out my product and they helped me when an E-Bay seller sent me a knock off item.

They have refunded S&H on returns and they have an ez pay program..usually 6 months with no interest charged.

I used it to do my online Xmas shopping as my Grands wanted sweatshirts from seller who are on YouTube.  Everything went smoothly.  

My DH had a CC hacked that he never uses and saves for emergencies...no idea how that happened. He never used it for online purchases.