Customer Care

[Fofina]

I ordered Breezies bras on June 19th.  They did not ship until July 1, 2020, although I called to cancel before then, And now they have been sitting in Butner, NC since July 14th.At this point I want a credit and not the product..  I swear I will not order another product from QVC,until they address the shipping issues,   In addition, I  returned a Logo dress and the tracking shows that it was recieved more than a week ago, and I still have not received an acknowledgment..

[Anonymous]

@Fofina I apologize for this frustration. We've issued a refund for the LOGO dress, please allow 3-5 days for processing. We tracked your Breezies order and we expect it to be delivered in a few days. Once received please use the prepaid return label. The order is already noted that there will be no charge for the usage. Cindy

[Love my grandkids]

@FofinaYou say it's been sitting since JULY 14th?

TODAY is July 14th!!! 

[Fofina]

Yes, you are right.  I meant July 11. Thanks for correcting me!

[Kachina624]

@Fofina    Packages sitting at the post office 3 days is no big deal.  I just got one that had been there 11 days.  The USPS is swamped with unsorted mail.  If you're going to order online, you need patience.

[Fofina]

Kachina624.  I ordered on June 19th, and havent received it yet.  And I should have patience??? Seriously. 

[Fofina]

QVC Social Moderators, I was assured that when I returned the Breezies Bras which I was unable to cancel (even though it took more than a month for me to receive them)  that I would not be charged the 6.95 return label fee.  However within the last week, I was charged on my account for the return label fee.  Please can you correct this?  Fofina.

[Susan-QVC]

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@Fofina wrote:

QVC Social Moderators, I was assured that when I returned the Breezies Bras which I was unable to cancel (even though it took more than a month for me to receive them)  that I would not be charged the 6.95 return label fee.  However within the last week, I was charged on my account for the return label fee.  Please can you correct this?  Fofina.

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@Fofina  Absolutley, we will refund that for you now. 

My apologies, 

Susan

[Fofina]

Thank you Susan!

[depglass]

Contactt your senators and congresspeople.  They are the only way this mess will get straightened out.  It is not the fault of the postal employees.