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Super Contributor
Posts: 289
Registered: ‎07-05-2016

Moderator help re: return

I received an email this morning regarding a return of a holiday item that was defective.  The email stated that a refund would be credited to my credit card for aproximately $10 less than what I was charged for it.  Considering it was a holiday item and it was defective why isn't the total amount being refunded?

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Trusted Contributor
Posts: 1,349
Registered: ‎10-12-2010

Re: Moderator help re: return


@onliner wrote:

I received an email this morning regarding a return of a holiday item that was defective.  The email stated that a refund would be credited to my credit card for aproximately $10 less than what I was charged for it.  Considering it was a holiday item and it was defective why isn't the total amount being refunded?


Contact the Social Team @ Qvc.com and they will straighten it out. They are the best.

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QVC Customer Care
Posts: 1,162
Registered: ‎06-14-2015

Re: Moderator help re: return


@onliner wrote:

I received an email this morning regarding a return of a holiday item that was defective.  The email stated that a refund would be credited to my credit card for aproximately $10 less than what I was charged for it.  Considering it was a holiday item and it was defective why isn't the total amount being refunded?


@onliner   I will take a look and followup with you by email.   Susan

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QVC Customer Care
Posts: 1,162
Registered: ‎06-14-2015

Re: Moderator help re: return


@Susan-QVC wrote:

@onliner wrote:

I received an email this morning regarding a return of a holiday item that was defective.  The email stated that a refund would be credited to my credit card for aproximately $10 less than what I was charged for it.  Considering it was a holiday item and it was defective why isn't the total amount being refunded?


@onliner   I will take a look and followup.   I have issued you a refund for the monies not refunded.  My apologies for the incorrect amount deducted. 

Susan


 

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Super Contributor
Posts: 289
Registered: ‎07-05-2016

Re: Moderator help re: return

@Susan-QVC -  Thank you for your prompt reply and issuing the correct refund amount.