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11-19-2019 10:16 AM
I received an email this morning regarding a return of a holiday item that was defective. The email stated that a refund would be credited to my credit card for aproximately $10 less than what I was charged for it. Considering it was a holiday item and it was defective why isn't the total amount being refunded?
11-19-2019 10:38 AM
@onliner wrote:I received an email this morning regarding a return of a holiday item that was defective. The email stated that a refund would be credited to my credit card for aproximately $10 less than what I was charged for it. Considering it was a holiday item and it was defective why isn't the total amount being refunded?
Contact the Social Team @ Qvc.com and they will straighten it out. They are the best.
11-19-2019 11:16 AM
@onliner wrote:
I received an email this morning regarding a return of a holiday item that was defective. The email stated that a refund would be credited to my credit card for aproximately $10 less than what I was charged for it. Considering it was a holiday item and it was defective why isn't the total amount being refunded?
@onliner I will take a look and followup with you by email. Susan
11-19-2019 11:21 AM
@Susan-QVC wrote:
@onliner wrote:
I received an email this morning regarding a return of a holiday item that was defective. The email stated that a refund would be credited to my credit card for aproximately $10 less than what I was charged for it. Considering it was a holiday item and it was defective why isn't the total amount being refunded?
@onliner I will take a look and followup. I have issued you a refund for the monies not refunded. My apologies for the incorrect amount deducted.
Susan
11-19-2019 04:16 PM
@Susan-QVC - Thank you for your prompt reply and issuing the correct refund amount.
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