Customer Care

[butterfly123]

@Kinski-QVC @Barbara-QVC Moderator please.

I changed security settings and I am still having the same issues. Checked other websites and this is the only one I am having issues with. 

Please advise. 

Thank you.

[dooBdoo · Accepted solution]

           @butterfly123, @proudlyfromNJ,  @Barbara-QVC, @Kinski-QVC,  I can verify this has been happening for quite some time with my iPad 3rd generation with iOS 9.3.5 (current for this older device) and iPhone 5 with iOS 10.3.2,  using the mobile version of Safari (I don't use the Google Chrome browser on my mobile devices).  

            It also happens with my iMac (macOS 10.12.5) using Safari v. 10.1.1, or Firefox v. 54.0.1, or Google Chrome v. 59.0.3071.115.   All software is up-to-date, browser cookies/cache/website data cleared at least once a day.

            While I appreciate the suggestions, this has nothing to do with our security settings.   It is a problem with the website and there's nothing we as users can do to fix it.   This began months ago, there have been numerous reports of it, and the IT department needs to bump up the priority and resolve the problem.

[butterfly123]

---

@dooBdoo wrote:

           @butterfly123, @proudlyfromNJ,  @Barbara-QVC, @Kinski-QVC,  I can verify this has been happening for quite some time with my iPad 3rd generation with iOS 9.3.5 (current for this older device) and iPhone 5 with iOS 10.3.2,  using the mobile version of Safari (I don't use the Google Chrome browser on my mobile devices).  

            It also happens with my iMac (macOS 10.12.5) using Safari v. 10.1.1, or Firefox v. 54.0.1, or Google Chrome v. 59.0.3071.115.   All software is up-to-date, browser cookies/cache/website data cleared at least once a day.

            While I appreciate the suggestions, this has nothing to do with our security settings.   It is a problem with the website and there's nothing we as users can do to fix it.   This began months ago, there have been numerous reports of the security concerns, and the IT department needs to bump up the priority and resolve the problem.

---

@dooBdoo

My prayers were answered when you came to the rescue!!!

I was hoping you would see my message and respond.

I'm not a computer genius as you know but knew this is a big problem.

Thank you, thank you, thank you.

I have missed you and will catch up with you in the next couple of days. Hugs beautiful friend😊🌹

[dooBdoo]

---

butterfly123 wrote:

@dooBdoo

My prayers were answered when you came to the rescue!!!

I was hoping you would see my message and respond.

I'm not a computer genius as you know but knew this is a big problem.

Thank you, thank you, thank you.

I have missed you and will catch up with you in the next couple of days. Hugs beautiful friend😊🌹

---

          What a sweet post, @butterfly123!    Thank you!    I appreciate your confidence in me, but there's little I can to to help.    This problem resides with the website and all our reports seem to be unimportant to the tech support staff.    Important note:   the QVC Social Team is not the tech support staff.   They gather the info from us and pass it along to the IT department.   The moderators can't resolve this kind of problem and I want it to be clear that I'm not criticizing them or their efforts.   

          Thanks, again, my friend!    I hope you've been feeling stronger and healthier every day. ❤️  (((hugs))) 

[proudlyfromNJ]

@dooBdoo. Thanks for your input. I didn't think it was my IPad as I don't have this problem on any other sites. Thanks again.

[butterfly123]

@dooBdoo 

I understand that you are not criticizing the QVC social team and hopefully the three of us have provided enough information to pass along to the appropriate people to resolve the issues.

Thank you for the well wishes. 

Hopefully the storms have settled down in your area. 

I will catch up with you soon. 

Tagged to add @proudlyfromNJ

[qbetzforreal]

I too have gotten that message when in the forums and want to search an item.  Searches are not secure.  It's a  problem with QVCs webpage.

[Barbara-QVC]

Hi @butterfly123 @dooBdoo @proudlyfromNJ and @qbetzforreal

Thank you all for this valuable information.  I do understand your frustrations and concerns in regards to these issues.  These same concerns have been voiced before and the information has been passed on to our IT team.  I am adding this to the ticket and I am also going to do my best to get an update to provide all of you.

Barb 

Customer Care

[MKR14]

@butterfly123 I have had this problem also for over a month. Even if I am signed in to QVC and want to go to another screen on QVC it says it is not secure and do you want to submit? I have it on my Internet Explore and Chrome Browsers also. You have to keep clicking on it to go any where. A real pain. Glad you all posted replies to this. I find it more on my computer browsers more but it has been on my iPads also. 

[dooBdoo]

---

proudlyfromNJ wrote:

@dooBdoo. Thanks for your input. I didn't think it was my IPad as I don't have this problem on any other sites. Thanks again.

---

          Hi, @proudlyfromNJ!    You're welcome.   Agreed, it's site-specific and that's always an important clue.