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08-04-2020 10:10 PM
I just rec'd the recent IT Cosmetics Supersize 2 pack TSV.
No issues with the packaging or contents. I'm already a customer/fan and know my color to order, so I will be keeping it. No plan to return it
However, there appears to be a problem with the 3 part peel off invoice/return labels that should be on the outside of the box - the invoice & return label is missing. Only the shipping label to me was on the box, yet the shipping label states 'Label 1 of 3. Peel for invoice & Q return label'. There is nothing to peel!
This also happened with another recent Q beauty order - I think it was Tatcha or WEN. Same exact issue. I know I can always print it from my account but I think at a minimum, the invoice needs to be in the box with shipments. Preferably, please fix the problem with the 3 part label or put the invoice and return label in the box.
Thank you!
08-04-2020 10:28 PM
This happened to me on my last Tatcha order, thank heavens its auto delivery so I won't need to return it but the return label should be there. The Q seems to be more than a little sloppy in shipping these days. I think they should go back to the old way and have it on top of the box with the invoice and return label the new one is sticky and hard to get off the box.
08-04-2020 10:34 PM
@Silkeej wrote:This happened to me on my last Tatcha order, thank heavens its auto delivery so I won't need to return it but the return label should be there. The Q seems to be more than a little sloppy in shipping these days. I think they should go back to the old way and have it on top of the box with the invoice and return label the new one is sticky and hard to get off the box.
Thank you @Silkeej It seems to be something they do for Beauty orders?
Can anyone confirm?
All of my other Q orders - the invoice and return label is in the box
08-04-2020 10:48 PM
Nope, not only on beauty. I had the same issue with flameless candles I bought. Mine was exactly the same 1 part missing! I don't like this label. I can't print my own now because I'm out of ink and need to order. It's almost like they've made it harder to return the products. How you doing tonight?
08-04-2020 10:54 PM
@KBEANS wrote:
Nope, not only on beauty. I had the same issue with flameless candles I bought. Mine was exactly the same 1 part missing! I don't like this label. I can't print my own now because I'm out of ink and need to order. It's almost like they've made it harder to return the products. How you doing tonight?
@KBEANS - thank you for posting your experience. That's unfortunate to have it be a problem in other product categories
I hope others with the same issue will post their experience. I will flag this for the moderators and ask for an investigation and corrective action.
I am well and hope you are too
08-04-2020 11:15 PM
I posted about this issue last week. Two orders received recently had no invoice/return label included. One of the items I needed to return, but my printer wasn't working, so CS mailed me a new label/invoice. Hope they can resolve this.
08-04-2020 11:20 PM
@twinsister wrote:I posted about this issue last week. Two orders received recently had no invoice/return label included. One of the items I needed to return, but my printer wasn't working, so CS mailed me a new label/invoice. Hope they can resolve this.
@twinsister - good to know that CS can mail label/invoice when requested/needed.
Thank you!
08-04-2020 11:45 PM
I received a clothing item today in a package that was different from all other items I've received from Qvc. It had no markings to identify it as QVC. The return address said "Shipping Manager" and there was no invoice or return label in the package.
08-05-2020 12:26 AM
@Sapphiregal I've gotten clothing in plain white bags lately too but they did have the invoice enclosed.
08-05-2020 07:47 AM
The box that I received yesterday didn't have the peel label either. I had to print a return label with my printer...No invoice either
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