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12-16-2018 05:38 PM
12-16-2018 06:47 PM
The same type of thing happened to me on a Black Friday special purchase. The order went through and a few days later they said they did not have stock. I used a cc and have been a customer for many years. Now it says backordered. Personally I think they will cancel it soon. That is not right especially because they were still selling the item when they sent me a not in stock email. I have been watching this item and it went on a waitlist last week and I am still waiting to see if mine will ever ship. I will never buy a gift for anyone from Q because you never know if you will actually get it. They know immediately if they have stock. Oversells should never happen in this technology age. Plus taking days to notify a customer is not acceptable. This is especially terrible during Christmas.
I would suggest you find another retailer for your purchase. It would be a shame to disappoint kids.
12-16-2018 06:48 PM
@Spurrier22. You're much more patient than I would be. Isn't there somewhere else where you can buy whatever it is you're determined to get?
12-16-2018 07:11 PM
12-16-2018 07:15 PM
12-16-2018 09:21 PM
@Spurrier22. Believe it or not, QVC gives really good customer service in shipping all their products except these electronic gizmos around the holidays. Their inability to manage the order taking and credit verification is very puzzling and certainly doesn't reflect their position as a major retailer. I'm sorry you've had this horrendous experience and hope you're eventually able to get what you need elsewhere.
12-17-2018 08:10 AM
@Spurrier22 wrote:
... They stated priority goes to "established customers" and those that use cc’s. ...
@Spurrier22, in my opinion, this is how crazy QVC has become, So give “new” customers perks, then treat them like dirt. Just how many of these new customers do they think will continue to shop here?
In what universe does this make any kind of sense?
12-17-2018 08:27 AM
The QVC website and ordering system is extremely antiquated. I don't know how such a mega corporation that also owns HSN and Zulily functions with this circa-1998 website. It's really disgraceful.
12-17-2018 10:26 AM
Retailers do not put a HOLD on your credit card. They verify that the purchase 'at that time' will go through but they can not hold the amount on your card.
Your card can not be actually charged until the item is shipped. If you are very close to your credit limit, this can cause a problem.
Every time you change a large ticket order, they are required to re-verify your credit card company will allow the purchase to go through. Sadly, you had to redo this a few times possibly causing the delay.
With the high amount of fraudulent activity going on, you can't blame them.
I sure hope you can get the gift you want for your children. I would, in the future, start a LOT earlier though if you plan to order from anyone online.
12-17-2018 11:00 AM
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