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Honored Contributor
Posts: 37,883
Registered: ‎01-08-2011

Help With Past Orders Please

I am trying to go into my past orders and they are only for the past month and 1/2.  

I am going under "All Orders".

Why can I not see more of the past orders, please.

I am trying to find a ring I purchased.

Thank you.

Honored Contributor
Posts: 60,287
Registered: ‎03-10-2010

Re: Help With Past Orders Please

@ECBG    All your orders for the past few months will be listed under "Order Status".  How long ago did you buy this ring?  Their records don't go back indefinitely but the mods can often find thing for longer back than we can see.

New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 37,883
Registered: ‎01-08-2011

Re: Help With Past Orders Please


@Kachina624 wrote:

@ECBG    All your orders for the past few months will be listed under "Order Status".  How long ago did you buy this ring?  Their records don't go back indefinitely but the mods can often find thing for longer back than we can see.


@Kachina624 

 

Hey!  Many Thanks.

 

Thinking 1 1/2 half years , maybe 1.

  Six weeks doesn't help.

Super Contributor
Posts: 494
Registered: ‎06-10-2015

Re: Help With Past Orders Please

@ECBG  Try putting "ring" in the search field. Or some other keyword you remember about the ring. But for me I can only put 1 word in that field or else it just spins.

Honored Contributor
Posts: 37,883
Registered: ‎01-08-2011

Re: Help With Past Orders Please


@shoechic wrote:

@ECBG  Try putting "ring" in the search field. Or some other keyword you remember about the ring. But for me I can only put 1 word in that field or else it just spins.


@shoechic 

 

I did but it didn't work.  Many thanks!

Super Contributor
Posts: 494
Registered: ‎06-10-2015

Re: Help With Past Orders Please

@ECBG  Weird. I just put "sterling" in the search field & it shows me orders back to 2019.

Trusted Contributor
Posts: 1,213
Registered: ‎07-31-2011

Re: Help With Past Orders Please


@ECBG wrote:

I am trying to go into my past orders and they are only for the past month and 1/2.  

I am going under "All Orders".

Why can I not see more of the past orders, please.

I am trying to find a ring I purchased.

Thank you.


Go to middle button on order statue(i think it says view all) it pops up year, mine goes back to 2016

Trusted Contributor
Posts: 1,891
Registered: ‎02-01-2015

Re: Help With Past Orders Please

 

 

orders.jpg

~~who/what is responsible for your joy? YOU!~~
Honored Contributor
Posts: 37,883
Registered: ‎01-08-2011

Re: Help With Past Orders Please

@TheMemphisVette 

 

Many thanks!  Because of your diagram, I was able to see the item before Q's "glitch of the day" flashed it off, but I got the item number!

 

I droped that ring in back at work, and if it isn't found, I want to reorder.