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New Contributor
Just Me
Posts: 3
Registered: ‎11-15-2017

Exchanges...how long?

‎01-08-2018 06:51 PM

I ordered something, sent it back to exchange for a different color. I mailed it on 12/20. They didn't receive it until 12/31...to date nothing has been done. Anyone have any ideas? I tried to do the Live Chat, but nobody picked up on the other end. I also ordered something on 12/27 and it's still not here. Just when I thought the shipping couldn't get any worse.

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,931
Registered: ‎06-14-2015

Re: Exchanges...how long?

‎01-08-2018 06:57 PM

@Just Me

Sorry for any delay you are experiencing but the weather has certainly affected all schedules here at the Q. Please send an email to us here in the Social Team (QVCSocialTeam@qvc.com) and include the order numbers and we will check this all out for you!

Beth QVC

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Super Contributor
aoldgirl
Posts: 484
Registered: ‎11-10-2015

Re: Exchanges...how long?

‎01-08-2018 07:11 PM

I mailed back for an exchange on 1/2/18 and just got notified today that my exchange is on its way to me. that 6 days turn around and I live in the North East,. with 7 inches on the ground here.  

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