Customer Care

[plc123]

So i just talked to C.S. about this. I have 3 from July 4th and 5th and it says late payment. I am not happy. She submitted a request to the easy pay tech to pay these. I said this better not go against me since it is their fault. Plus i cannot order anything until these are taken care of. What a mess. I am very upset.

[RespectLife]

@plc123 

This issue was posted yesty.

I had 4 items showing as late....they were all corrected by this morning and I didn't have to call or do a thing.

They are aware of the issue and apparently are working on it since my EZ pays are all correct.

I still placed orders.

[HisElk1]

@plc123 , I hope you get it resolved and soon.  I stated what happened to me in another thread under the Q talk forum.

It's beyond ridiculous and no one should get their credit rating affected by this as it's their fault - not the customer's.

I wish you luck.

[plc123]

I also contacted the Social Team and i am waiting to hear back. Thanks to everyone.

[QVCkitty1]

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@plc123 wrote:

I also contacted the Social Team and i am waiting to hear back. Thanks to everyone.

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@plc123 , Same here, I rarely use easy pay and I'll never use it again. I want this cleared up. 

[plc123]

I felt like i was being blamed for thier mistake. What a mess.

[QVCkitty1]

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@QVCkitty1 wrote:

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@plc123 wrote:

I also contacted the Social Team and i am waiting to hear back. Thanks to everyone.

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@plc123 , Same here, I rarely use easy pay and I'll never use it again. I want this cleared up. 

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Update, I got an answer in less than 10 min., I love the social team.

[plc123]

So what did they say?

[QVCkitty1]

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@plc123 wrote:

So what did they say?

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@plc123 , They acknowledged they are having an issue and are working on it, we'll see. I was impressed with the rapid answer to my email.

[plc123]

Thanks. I finally heard back and they said the same thing as they said to you.