Customer Care

[noQ]

Got a flyer from the Q offering free shipping with code springlook24 from 2/26 to /3/31. Today 3/12 they decided to not honor the offer on sale items, however, that was not a stipulation on the original offer, and of course, customers were never advised.  False advertising is now what we can expect from QVC. This company has been going downhill for quite a while now and we can see why. In this economy, we are all looking to spend our money with reliable companies. The Q is proving they are not one of them.

[Kachina624]

@noQ. Everyone is entitled to her opinion and mine is that in my experience of 30+ years, QVC has been extremely reliable.  I don't think your issue has anything to do with reliability but it is standard policy in the industry.

[RetRN]

I wonder why they made that change. I got that flyer in the mail but threw it in the trash.

[cheriere]

I received the same spring fashion mailer with coupon.  After reading your post I went through and read all the fine print and it doesn't say anything about sale items being excluded.

[SandySparkles]

@noQ Wow I am really sorry for your unfortunate experience!

Without knowing all the circumstances, please call customer service or reach out to QVCSocialTeam@qvc.com. They will hopefully be able to provide insight into what went wrong! I have never had an issue that could not be resolved.😊

I hope you get some answers soon!🤞🤞

~~~All we need is LOVE💖

[SaveTheTurtles]

@noQ  I trust you read the fine print thoroughly before posting?  I know retailers reserve the right to make exclusions to sales, coupons etc. They all do it.  Perhaps since the clearance price is already a markdown the free shipping would be a double dip so to speak.  I guess it depends on how bad you wanted the item.

[Kachina624]

So far, I've successfully used it three times, saving over $10., in s&h.

[Puppy Lips]

I have used it 4 times, and one order was for 2 items.  All the clothes I bought were on sale, clearance, or lunchtime specials.

If they made that change, that is pretty lousy.  I would contact the social team and see if they can help.

[Love my grandkids]

@SandySparkles  Nah the OP won't. Most of the newbies who complain and are offered help don't take it and never respond.

[1Snickers]

@noQ   At the end of the fine print it states:"other restrictions may apply.

    That's why I haven't ordered. 
             🙁