Customer Care

[lovesfootball]

I received the flyer, too and used it successfully for 3 orders.  After reading this post,I decided to try it again. The red banner came up saying I've already used the code, and was not given free shipping.--- very disappointing!!

[haddon9]

Wow!  I'm disgusted that I never even received the offer to begin with! 

I buy so much here EVERY month, am signed up to receive emails, etc. but never get any coupons, free shipping offers or "gifts".

[Carolina925]

Sad you weren't able to use the code. I used all four of mine and everything was on sale or at least what I considered a good price. Maybe if you could call CS they could explain further. 

[Luvsmyfam]

@SandySparkles I find customer service very helpful and friendly.They have always come thru for me

[Sunshine Kate]

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@SandySparkles wrote:

@noQ Wow I am really sorry for your unfortunate experience!

Without knowing all the circumstances, please call customer service or reach out to QVCSocialTeam@qvc.com. They will hopefully be able to provide insight into what went wrong! I have never had an issue that could not be resolved.😊

I hope you get some answers soon!🤞🤞

~~~All we need is LOVE💖

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I was thinking the same.  Maybe OP spoke with someone at QVC that didn't know the rules for this particular offer.  

[Teddixat]

@avid shopper    If you received two different  shoe sizes you should call CS so they will credit the charge for your return or email the QVC social team

[cheriere]

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@lovesfootball wrote:

I received the flyer, too and used it successfully for 3 orders.  After reading this post,I decided to try it again. The red banner came up saying I've already used the code, and was not given free shipping.--- very disappointing!!

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We're supposed to be able to use it on four items.  I'd be disappointed too.  Maybe CS or the social team can help you.💝

[lovesfootball]

Thanks for your response, @cheriere . It seems as though QVC has changed the rules according to several posts/ conversations. The free shipping worked on my 3 orders which included as is, regular sale, and Prime Time Specials. I placed them shortly after I received the flyer. It seems like I should still be able to use it one more time for full price and regular sale items.I may try calling customer service if I decide to place another order.

[cheriere]

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@lovesfootball wrote:

Thanks for your response, @cheriere . It seems as though QVC has changed the rules according to several posts/ conversations. The free shipping worked on my 3 orders which included as is, regular sale, and Prime Time Specials. I placed them shortly after I received the flyer. It seems like I should still be able to use it one more time for full price and regular sale items.I may try calling customer service if I decide to place another order.

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You're quite welcome.😊💝.   I'm so glad you used the code whenever you first got it given all the recent changes.    If I were you I'd definitely call a CS representative and explain that you have one more left.  I know a l of people here send questions right to the social team and get almost immediate answers.  I really do hope they sort this out for you.

Its been nice chatting with you.💝