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Valued Contributor
Posts: 934
Registered: ‎03-11-2010

Re: Difficulty Accessing Customer Reviews

Thanks to everyone for all of the input.  I tried all of the suggestions here and nothing worked.

 

I also agree with the slow response mentioned here.  I have no such issues on all other websites so I know it is the QVC webpage.

 

QVC you need to do something about all of these constant issues.  This has been going on way too long with no solutions.

Honored Contributor
Posts: 28,607
Registered: ‎03-09-2010

Re: Difficulty Accessing Customer Reviews

@LogoFan @NickNack 

 

i just tried something that another poster suggested and it worked.

If one clicks on the “stars” for review ratings upper left on product page, it shows them.

~Have a Kind Heart, Fierce Mind, Brave Spirit~
Honored Contributor
Posts: 11,862
Registered: ‎03-10-2010

Re: Difficulty Accessing Customer Reviews


@LTT1 wrote:

@LogoFan @NickNack 

 

i just tried something that another poster suggested and it worked.

If one clicks on the “stars” for review ratings upper left on product page, it shows them.


 

 

Thanks @LTT1 .  I had tried doing that and also clicking on Read Reviews, and neither one worked.

My little dog, a heartbeat at my feet. —Edith Wharton
What greater gift than the love of a cat.--Charles Dickens





Honored Contributor
Posts: 28,607
Registered: ‎03-09-2010

Re: Difficulty Accessing Customer Reviews

@NickNack 

 

Oh I’m sorry...that is frustrating.

~Have a Kind Heart, Fierce Mind, Brave Spirit~
Honored Contributor
Posts: 11,862
Registered: ‎03-10-2010

Re: Difficulty Accessing Customer Reviews


@LTT1 wrote:

@NickNack 

 

Oh I’m sorry...that is frustrating.


 

 

@LTT1   Yes, it's so frustrating, especially when you know they're there.  I'll keep trying.

My little dog, a heartbeat at my feet. —Edith Wharton
What greater gift than the love of a cat.--Charles Dickens





Valued Contributor
Posts: 934
Registered: ‎03-11-2010

Re: Difficulty Accessing Customer Reviews


@LTT1 wrote:

@LogoFan @NickNack 

 

i just tried something that another poster suggested and it worked.

If one clicks on the “stars” for review ratings upper left on product page, it shows them.


@LTT1  Thanks.  I also tried this and nothing happened.  I also just tried to read reviews on an item on my wishlist.  I pulled up the item in my cart and then went to webpage to see the reviews.  On wishlist there were 3 reviews; on webpage the reviews area was totally blank.  This also happens.

 

I am hoping that Q moderators see this and look into it.  Just not very hopefulat this point.

 

 

Valued Contributor
Posts: 934
Registered: ‎03-11-2010

Re: Difficulty Accessing Customer Reviews


@Tobes wrote:

@LogoFan  QVC should review its website in all functions .... they need a new IT consultant.  Yes I have had trouble lately seeing reviews and now a new one where I cannot access information included in e-mails QVC sends to me.  I get a message that says server does not recogznie eqvcemail.com.  I have tried adding the address to my contacts to no avail...when I troubleshoot I get a message that the DNS is not working.  I have no problem with HSN website.


@Tobes 

 

That is really bizarre.  Always seems to be some new issue.

Honored Contributor
Posts: 28,607
Registered: ‎03-09-2010

Re: Difficulty Accessing Customer Reviews

@LogoFan @NickNack @Tobes 

 

ITA 

When a company fails at IT, it really makes me wonder.

~Have a Kind Heart, Fierce Mind, Brave Spirit~