Customer Care

[LogoFan]

Thanks to everyone for all of the input.  I tried all of the suggestions here and nothing worked.

I also agree with the slow response mentioned here.  I have no such issues on all other websites so I know it is the QVC webpage.

QVC you need to do something about all of these constant issues.  This has been going on way too long with no solutions.

[LTT1]

@LogoFan @NickNack 

i just tried something that another poster suggested and it worked.

If one clicks on the “stars” for review ratings upper left on product page, it shows them.

[NickNack]

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@LTT1 wrote:

@LogoFan @NickNack 

i just tried something that another poster suggested and it worked.

If one clicks on the “stars” for review ratings upper left on product page, it shows them.

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Thanks @LTT1 .  I had tried doing that and also clicking on Read Reviews, and neither one worked.

[LTT1]

@NickNack 

Oh I’m sorry...that is frustrating.

[NickNack]

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@LTT1 wrote:

@NickNack 

Oh I’m sorry...that is frustrating.

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@LTT1   Yes, it's so frustrating, especially when you know they're there.  I'll keep trying.

[LogoFan]

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@LTT1 wrote:

@LogoFan @NickNack 

i just tried something that another poster suggested and it worked.

If one clicks on the “stars” for review ratings upper left on product page, it shows them.

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@LTT1  Thanks.  I also tried this and nothing happened.  I also just tried to read reviews on an item on my wishlist.  I pulled up the item in my cart and then went to webpage to see the reviews.  On wishlist there were 3 reviews; on webpage the reviews area was totally blank.  This also happens.

I am hoping that Q moderators see this and look into it.  Just not very hopefulat this point.

[LogoFan]

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@Tobes wrote:

@LogoFan  QVC should review its website in all functions .... they need a new IT consultant.  Yes I have had trouble lately seeing reviews and now a new one where I cannot access information included in e-mails QVC sends to me.  I get a message that says server does not recogznie eqvcemail.com.  I have tried adding the address to my contacts to no avail...when I troubleshoot I get a message that the DNS is not working.  I have no problem with HSN website.

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@Tobes 

That is really bizarre.  Always seems to be some new issue.

[LTT1]

@LogoFan @NickNack @Tobes 

ITA 

When a company fails at IT, it really makes me wonder.