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06-20-2017 01:10 PM
Been attempting to order this item for a week.
Insists you choose a color and size for a pair of overpriced JR earrings.
Cannot choose a selection as there is nothing to select from.
Never ever seen this type of obvious website error before with QVC
06-20-2017 01:14 PM
I would call and speak with an order entry operator.
06-20-2017 01:16 PM - edited 06-20-2017 01:29 PM
Welcome to the boards!
I just tried, and I am not seeing what you're seeing. I am on Google Chrome, on a PC. Are you on a tablet or phone by chance?
Can you help with this?
I got the same message when I tried to add them to the cart.
06-20-2017 01:27 PM
@nothingworks I expirenced the same issue on .com using IE & Chrome. In our CS System we are able to choose pierced or non pierced but get the error message under "color". Is there an option for color or only pierced & non pierced?
I am sorry for that error, I will forward to IT to get this looked at.
If you would like us to help place an order, please email us at QVCSocialTeam@QVC.com
Susan Q-Social
06-20-2017 03:54 PM
@nothingworks I just heard back from IT. She tells me that it is a set up issue and colors need to be added. They will let me know when it has been corrected and I will make sure you are the first to know.
I do apologize for the inconvenience but really do appreciate you bringing this to our attention.
Enjoy the rest of your afternoon!
Susan Q-Social
06-21-2017 12:51 PM
Thank you for your assistance and quick reply.
Still cannot order. Asking for an option of which there is nothing to choose from.
Guess this is a sign....
06-22-2017 08:32 AM
@nothingworks Good Morning,
I have been contacted by IT that the product is available to order now, yay!!!
So sorry for any inconvenience the delay caused.
Take Care,
Susan Q-Social
06-22-2017 08:37 AM - edited 06-22-2017 08:39 AM
@Susan-QVC .. I just I checked this item. There are no choices for color or size. The only choice is pierced or non-pierced.
06-22-2017 08:56 AM
The description does not offer a choice. " Judith Ripka Sterling Diamonique Pave Earrings"
The Judith Ripka 14K Clad & Diamonique Pave Earring are under J344651.
Hope this helps!
Susan Q-Social
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