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New Contributor
Posts: 2
Registered: ‎06-20-2017

Cannot order number # J314496

Been attempting to order this item for a week.

 

Insists you choose a color and size for a pair of overpriced JR  earrings.

 

Cannot choose a selection as there is nothing to select from.

 

Never ever seen this type of obvious website error before with QVC

 

 

Trusted Contributor
Posts: 1,153
Registered: ‎05-04-2015

Re: Cannot order number # J314496

I would call and speak with an order entry operator.

Honored Contributor
Posts: 54,410
Registered: ‎03-29-2012

Re: Cannot order number # J314496

[ Edited ]

@nothingworks

Welcome to the boards!

I just tried, and I am not seeing what you're seeing.  I am on Google Chrome, on a PC.  Are you on a tablet or phone by chance?

 

@Susan-QVC

Can you help with this?

 

I got the same message when I tried to add them to the cart.  Cat Sad

QVC Customer Care
Posts: 1,676
Registered: ‎06-14-2015

Re: Cannot order number # J314496

@nothingworks  I expirenced the same issue on .com using IE & Chrome.  In our CS System we are able to choose pierced or non pierced but get the error message under "color".  Is there an option for color or only pierced & non pierced?

 

I am sorry for that error, I will forward to IT to get this looked at.  

 

If you would like us to help place an order, please email us at  QVCSocialTeam@QVC.com

 

Susan Q-Social

QVC Customer Care
Posts: 1,676
Registered: ‎06-14-2015

Re: Cannot order number # J314496

@nothingworks  I just heard back from IT. She tells me that it is a set up issue and colors need to be added. They will let me know when it has been corrected and I will make sure you are the first to know.

I do apologize for the inconvenience but really do appreciate you bringing this to our attention.

 

Enjoy the rest of your afternoon!

Susan Q-Social

New Contributor
Posts: 2
Registered: ‎06-20-2017

Re: Cannot order number # J314496

Thank you for your assistance and quick reply.

 

Still cannot order. Asking for an option of which there is nothing to choose from.

 

Guess this is a sign....   Smiley Happy

QVC Customer Care
Posts: 1,676
Registered: ‎06-14-2015

Re: Cannot order number # J314496

@nothingworks Good Morning,

 

I have been contacted by IT that the product is available to order now, yay!!!

So sorry for any inconvenience the delay caused. 

Take Care,

Susan Q-Social

Esteemed Contributor
Posts: 7,824
Registered: ‎03-09-2010

Re: Cannot order number # J314496

[ Edited ]

@Susan-QVC .. I just I checked this item.  There are no choices for color or size.  The only choice is pierced or non-pierced.  

QVC Customer Care
Posts: 1,676
Registered: ‎06-14-2015

Re: Cannot order number # J314496

@Boehm Collector

 

The description does not offer a choice.  " Judith Ripka Sterling Diamonique Pave Earrings"

 

The Judith Ripka 14K Clad & Diamonique Pave Earring are under J344651.

 

Hope this helps!

Susan Q-Social