Customer Care

[lindyj325]

Was watching QVC streaming on my Roku  Tried to go back to channel and could not. Uninstalled and re-installed the app but it would go to the app and would not allow me to select a channel such as QVC or QVC 2   Instead it would go back to the home page where it would direct me to go to app.  I even tried shutting down the TV and restarting it with no successs. This is only happening with the QVC app

[TheMemphisVette]

am having same issue.

have seen it happen before.

[Penelope59]

Same here...I tried removing channel and reinstalling because that usually works but it didn't this time  Streaming fine on all other devices...guess its a ROKU thing 

[Trix]

It's been like this for months.  When tuned into QVC if you switch your TV away from the Roku stream to view something else (which I frequently do because often I'm watching sports and only go to QVC during breaks.  Heck, during the holiday season I usually only tune into QVC during commercial breaks while watching Hallmark.  Jokes aside the point is when I go back to the Q stream the screen is back on the homepage. Roku doesn't seem to have an answer for it as I've sent feedback and question "why" several times.   

[Penelope59]

I gave  ROKU 'failure to launch' feedback 

[Trix]

@Penelope59  I did that too, but users never know what's happening behind the scenes with that (no feedback to the reporting user).  I also emailed Roku through their website, but they gave me an evasive run aound non answer. 

[Penelope59]

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@Trix wrote:

@Penelope59  I did that too, but users never know what's happening behind the scenes with that (no feedback to the reporting user).  I also emailed Roku through their website, but they gave me an evasive run aound non answer. 

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Yep...they've given me that same non answer before 

[TheMemphisVette]

is working now

[Penelope59]

Thanks for letting us know  

[OnlyShopsOnline]

I was watching Youtube this evening on my Roku and had several glitches.  One was a notice that said Youtube was not available.  But, I was then able to get back in.

My guess there is heavy internet traffic due to the holidays.