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03-09-2019 09:53 PM
I use Chrome and only place orders from my laptop. Someone mentioned checking to see if credit card information is correct ..yes all is good there, expiration date a few years from now.
I tried clearing cookies, rebooting computer...nothing works.
I will try going through a different browser, thanks for the ideas.
03-09-2019 09:56 PM
I always use the slower ordering method, maybe I should try the express way.
03-09-2019 09:57 PM
I believe you are right, something is not functioning properly.
03-09-2019 10:04 PM
Yes, I did, it's good until 2021 so no problem there. Called the bank, no problem there. I placed two orders in January and something happened shortly afterward, this is why I feel whatever is wrong is on Q's side....so strange.
03-09-2019 10:14 PM
I am wondering if I could call you now to remedy this issue. The information regarding your expiry date is different which may be the issue. If yes, I would use the phone number from your account?
Beth QVC
03-10-2019 02:35 PM
@Beth-QVC wrote:I am wondering if I could call you now to remedy this issue. The information regarding your expiry date is different which may be the issue. If yes, I would use the phone number from your account?
Beth QVC
When you are available Beth, I would be happy to talk to you. Yes the phone number listed is correct.
03-10-2019 02:38 PM
03-12-2019 11:23 AM
@Beth-QVC wrote:Good...I will give you a call then.
Beth QVC
I want to thank you Beth for looking into my problem, although there seems to be no reason for my card not to be accepted at Q anymore, you took the time to try and get me an answer. I appreciate your time and also all the suggestions of the other posters.
03-19-2019 03:37 PM
@jann wrote:Everytime I try to place an online order, I get through the process just fine until I hit the submit button, then a red message appears saying, PAYMENT METHOD DECLINED, contact customer service. I have called them, messaged several times and all they say is that it must be my computer. I have called the bank..credit card is good. Funny thing is, if I call the order in it goes through no problem. Yes I can continue doing it that way but I use eBates and as far as I know I won't be able to get credit for those orders. Any one have a possible solution?
I should add, this problem started during their "Change"....... coincidence?
Well, I finally got an answer for the problem of my credit card being rejected. The banks customer service said they put a fraud alert placed on it for repeated purchases at QVC. Seriously, I only placed a few orders in December and two in January. THe bank that carried my card was taken over by a new one, and apparently it has more sensitive alerts...which is great, but now I won't have the freedom to shop when necessary. Same card is used for groceries and gas which I buy weekly, so is it going to trigger an alert with them?
So if Q keeps rejecting your card, call your bank to see has been flagged for fraud.
Thanks everyone who tried to offer suggestions.
03-20-2019 03:12 PM - edited 03-20-2019 03:13 PM
@libbyannE wrote:What “change?” Unclear. I only buy online and never have a problem. Does qvc not allow ebates? I don’t use it.
@libbyannE you can only use eBates if you order online through the eBates website so OP can't use it if she orders by phone.
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