Customer Care

[Cakers3]

---

@RespectLife wrote:

---

@NicksmomESQ wrote:

---

@depglass wrote:

I have seen on national news that returns are WAY up for the season.  I'm sure they are just buried.  Patience, patience, patience.  

---

When I ordered I was given a delivery date of 3/10.I've already gotten deliveries from every other vender I've ordered from since. So I put the blame squarely on QVC.

---

Please remember:

ESTIMATED delivery date

---

@RespectLife   Right- Estimated for delivery date.  Once the item ships it is out of the hands of the Q.

But some of us were given a "Ship Date" that was not estimated.  Many of us are still waiting close to a month now with no update.

I still maintain, also, that you should be able to cancel your order if it hasn't shipped (obviously), especially if you want to cancel on the SAME DAY you ordered.

If it is going to take a month to ship, then cancelling shouldn't be a problem.

[RespectLife]

@Cakers3 

You got a ship date that isn't estimated?  How did you get that?

I place a lot of orders and I only get estimate dates!

I agree with you about cancelling HOWEVER....we ALL know QVC does NOT allow this.

It has been asked and suggested but it has never changed...so I accept that and know I will prolly NOT be allowed to cancel.  I try never to order unless I am pretty sure I will love it and it will fit.  I can cancel wait list, advanced orders and backorders.

[Cakers3]

---

@RespectLife wrote:

@Cakers3 

You got a ship date that isn't estimated?  How did you get that?

I place a lot of orders and I only get estimate dates!

I agree with you about cancelling HOWEVER....we ALL know QVC does NOT allow this.

It has been asked and suggested but it has never changed...so I accept that and know I will prolly NOT be allowed to cancel.  I try never to order unless I am pretty sure I will love it and it will fit.  I can cancel wait list, advanced orders and backorders.

---

@RespectLife   Yes, there is an order date, and a ship date with this particular order, then an estimated delivery date.

Then I received an email that the ship date is delayed, but no new date.  They will let me know.  LOL

I'm still waiting for that follow-up email.

My order still shows the original ship date and an estimated delivery date, which of course both are now long past.

There was a time when you could cancel your order; I still see some I cancelled in my order history.

Now it seems you cannot cancel at all.  Another reason I hardly ever shop the Q anymore.

[Nataliesgramma]

I still have a Kim Gravel top that I ordered on 3/5 that I haven't received yet....

Hopefully this weekend.....

Last thing I will order for awhile....

[Cakers3]

*Update*

Shipped 3/19/2021 (today)

Estimated arrival 3/13/2021 (last Saturday)

BUT:

Arrived:  3/19/2021 (same day as shipped)

Not bad for UPS, although not in a UPS box.  Hmm.

And yes, it was UPS.  I was outside when the UPS truck pulled up.

LOL