Customer Care

[tsavorite]

I spoke with CS today as a recent item I purchased at full price went on clearance...she said they will credit my visa for 25.02.  Item was the Homeworx pineapple hurricane.  

When I checked my original sale it was on my MasterCard....maybe she meant that??

Could you look and see for me...perhaps I have it mixed up.  I do have a EP left on it for next month.  

Thank you

[tsavorite]

Now I have a second question for you.

I sent back A295141 Joan Rivers tank top for refund....I see a "shipped 5/14/19" on this item not refund.  They aren't sending it back out to me I hope!

I do see the 2 other items that I requested exchanges on for color and 1 had a defect...those look to be in process.  

Just confused on that JR tank top.

Thank you again for looking at this too.

[Wayne-QVC]

@tsavorite  I reviewed the order and $25.02 was refunded to the Mastercard you used on the order. You should see the credit appearing on your MC acccount within 72 hours from today. 

[Wayne-QVC]

---

@tsavorite wrote:

Now I have a second question for you.

I sent back A295141 Joan Rivers tank top for refund....I see a "shipped 5/14/19" on this item not refund.  They aren't sending it back out to me I hope!

I do see the 2 other items that I requested exchanges on for color and 1 had a defect...those look to be in process.  

Just confused on that JR tank top.

Thank you again for looking at this too.

---

@tsavorite  You were refunded $20.80 to your MasterCard for that item on 5/14. You will see the credit on the MC acct within 72 hours. 

[prisrob]

Wondering why you need to contact CS here on the blog? Do we need to be privy to your questions? I contact them via their email page. 

[tsavorite]

---

@prisrob wrote:

Wondering why you need to contact CS here on the blog? Do we need to be privy to your questions? I contact them via their email page. 

---

I don't recall putting your name in the title of this thread....very rude.

[mom2four0418]

---

@prisrob wrote:

Wondering why you need to contact CS here on the blog? Do we need to be privy to your questions? I contact them via their email page. 

---

Customers have been encouraged to use this forum to get help from the moderators. They are terrific about answering quickly.

[Love my grandkids]

@prisrob What do you care? It's not hurting you. And as the Mods have stated more than once, it is perfectly FINE to post such queries here. Got it? Good!

[DJs mom]

---

@prisrob wrote:

Wondering why you need to contact CS here on the blog? Do we need to be privy to your questions? I contact them via their email page. 

---

@prisrob No you do not have to be privy to the OP's questions, just don't read them. Simple as that. Since her thread was clearly titled "CS Have a Question!" I'm confused as to why you even bothered to open it AND read it.