Customer Care

[Imaoldhippie]

@Krimpette .......I was just going to post the same thing.  He will sound like an idiot and his listeners will know it.

[Pook]

@Carpro  Like others have stated, it appears the issue is with Cashstar and that the card sold to you was used by someone else who had the card number and may even have been an employee of Cashstar. Not QVC's fault!!!

[ScrapHappy]

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@Carpro wrote:

I bought my wife a $500 QVC gift card for her birthday in December through Cashstar.com.  She went to use it a few days ago and it shows it has already been validated, which is TOTALLY untrue.

You say to talk to Cashstar, they say to talk to you.  It's an endless ping pong game.

SOMEBODY needs to correct this ASAP.  I have a nationally syndicated consumer radio show and feel strongly that if this is not resolved, I need to let my audience know not to do business with QVC, and I really don't like doing that, but feel it's the right thing to do to tell others.

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This is why I stopped buying gift cards from QVC.  I purchased one for my sister's birthday which is 12/17.  Bought about a week before Thanksgiving, thinking that was plenty of time.  Nope.  When I would try to get information about being processed or shipped, neither QVC or Cashstar could help.  I was told the same thing, QVC would say call Cashstar and Cashstar would say call QVC.  The problem is they are two different companies that don't work together and don't help each other.  I hope you get this worked out.

[ValuSkr]

Please let us know the radio show's name and when it airs.  Thank you.

[FranandZoe]

If you paid with a credit card or Paypal file a complaint through them.

[debfau]

You know a lot of you are trying to say it's not QVC's fault it's Cashstar's fault and to complain to them - well Cashstar is who QVC now uses when you go to purchase your QVC gift card directly on the QVC site.

So if the OP bought his gift card directly from the QVC site and it won't work now - I would be calling out QVC as it wasn't his choice to use Cashstar to obtain the gift card that now isn't good.

[haddon9]

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@KingstonsMom wrote:

@50Mickey 

Thanks for explaining!

I thought the OP was saying that he bought a $500 QVC gift card from QVC.

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@KingstonsMom I thought so too.  I've never heard of Cashstar.

Hope the OP get this resolved.

[Carpro]

QVC authorizes CashStar for gift cards, therefore to me, it is a QVC issue.  It is QVC who should figure this out with CashStar, so disagree with those who say it is not QVC's problem.

And for those who asked about my radio, one of you doubted it, here is where it airs:

***edited to remove link

[debfau]

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@Kachina624 wrote:

I don't know what Cashstar is, but I've read several news articles in the past few months about gift cards being hijacked before being bought by an innocent consumer.  It could be that you're the victim of a criminal act.  Do a little research online before making accusations.  I don't see where QVC could be at fault.

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When you go online to buy a QVC gift card (directly on QVC's website) - it appears QVC has outsourced who is issuing their gift cards because it now takes you to Cashstar to purchase your QVC gift card.

[Barbara-QVC]

Hi @Carpro 

Welcome to our forums. I can certainly understand your frustration. In looking at your wife's account, I see that a request has been sent to our team that handles gift cards to have this matter looked into for her. 

Barb

Customer Care