Customer Care

[vickie25]

I posted in another thread that I can see the video and the arrow to play it but in the bottom left hand corner of the video the time is listed as 0:00 so nothing to Play.

This was 5 mins ago (09/08 - 9:15 pm CT)

I'm using an HP laptop I bought on QVC last year with the Microsoft Edge browser it came with. So frustrating. Been like this for me for about a week.

[vickie25]

Still not working for me (09/08 - 9:15 PM) on my QVC purchased HP laptop I bought last year with Microsoft Edge browser.

I see the video and the arrow to play the video but in the bottom left hand corner of the video the time is listed as 0:00 so nothing to play.

Started about a week ago.

[Teddixat]

still not working for me 9/22/22 using Chrome or Safari.   No problem on the App but I dislike using the App.  Mine start playing then stops a few seconds into the video.