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09-10-2022 08:45 PM
I was excited to receive my order today, an Isaac Pima shirt and instead I received some zip up top that was not even close to what I ordered. I emailed the returns team to inform them if the mistake and make sure I will not be charged return shipping. I haven't heard anything. I really miss when I could email the social team about concerns. They get back to you so quickly. I'm really disappointed ☹️ On top of this the item they sent me was an obvious return so I obviously was not even getting a new item. I order a lot because I love the clothes but I'm worried going forward. I don't return alot but when I do it takes a long time for it to process. Thanks for letting me vent.
09-10-2022 08:54 PM
I recently received the wrong item in the mail. I ordered a candle and got a children's blanket. I called CS and was told to send back the item received but I was given no return label. As the item I received was a $20. item, they told me to keep it or donate it, which I did. I made one child happy. They promptly send me my item. No problems, good CS.
09-10-2022 09:52 PM
Well, at least you got SOMETHING.For the second Friday in a row, UPS supposedly delivered A QVC package that was nowhere on my premises. They were not stollen I'm pretty sure. The first one, I got to the door while the truck was still out front as he did deliver a large, heavy exercise machine.
09-11-2022 10:59 AM
I received TWO wrong items last week and had to do
both returns.......makes one think twice.........
09-11-2022 03:30 PM
I received a wrong item from HSN this week. Called CS and was assured that I wouldn't be charged the return fee and the rep asked if I still wanted my original item. My invoice showed the correct item so I'm not certain what happened. I also recevied an email that my item had been reordered and when I could expect to receive it. Great CS!
09-11-2022 05:33 PM
Yeah, same thing happened here. I ordered a T shirt from one vendor and received a T shirt from a different vendor. I thought well, if this T shirt will do, that will be fine, but definitely not to my taste and doesn't even show up online anymore so was probably a leftover clearance item. Unacceptable.
I will email to be sure I am not charged return postage but it is still efforts and a trip to the post office I didn't want to make. It did save me money in the long run, though, since I had items in my basket to buy today but once I opened this package up and saw the mistake I emptied my basket. Not worth the risk considering daily people are posting problems with quality control and receiving the wrong items.
09-11-2022 08:32 PM
i email qvceasyreturns@qvc.com and get a refund in less than a week.
sometimes before i have even taken the item to the post office.
09-12-2022 08:51 AM
@sunshine45 wrote:i email qvceasyreturns@qvc.com and get a refund in less than a week.
sometimes before i have even taken the item to the post office.
You really don't have to make a trip to the post office.
After emailing ezreturns....just put the return label on...go to USPS.com and schedule a free home pick up!
You get a conf number of the request emailed and another email when the mailman has picked it up. Two proofs of return.
With the price of gas, I am eliminating unnecessary trips to any where!
09-12-2022 10:24 AM
@RespectLife wrote:
@sunshine45 wrote:i email qvceasyreturns@qvc.com and get a refund in less than a week.
sometimes before i have even taken the item to the post office.
You really don't have to make a trip to the post office.
After emailing ezreturns....just put the return label on...go to USPS.com and schedule a free home pick up!
You get a conf number of the request emailed and another email when the mailman has picked it up. Two proofs of return.
With the price of gas, I am eliminating unnecessary trips to any where!
yes, i know, but i prefer going to get that hard copy receipt from the post office and handing it to someone rather than leaving it for someone to "pick up." i am usually there a couple of times a week anyways for work and it is about two miles away.
09-12-2022 11:56 AM
I ordered 2 items from Valerie Par Hill during one of the Christmas shows. When the package arrived it had my name and info on the label. I opened it and it was 2 items that I did not order and the receipt/ return label had someone else's name and info. It was for the items in the box for someone in another state. I called to get my correct items and of course one of them was sold out. But, they did ship me the other item.
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