Reply
Regular Contributor
Posts: 236
Registered: ‎03-09-2010

I Ordered a comforter set & after several weeks contacted Zulilu & they said it was to be shipped directly to me from the manufacturer instead of to them but in checking they said they had no more so I was out of luck & Zulily refunded my purchase.  No issue problem.

Trusted Contributor
Posts: 1,482
Registered: ‎04-17-2010

My DIL loves Zulily.  It's been awhile since I ordered but was not impressed with the quality of the things I received.  Now I see there is a lot of QVC merchandise offered for less than it sells on air.

Super Contributor
Posts: 279
Registered: ‎07-12-2013

With Zulily we have to be more patient with long waits for shipments since they come from different suppliers.

 

 

Honored Contributor
Posts: 8,420
Registered: ‎03-09-2010

@lulu2 wrote:

I received an order from Zulily today.  At the bottom of the box were a pair of Muk Luk sandals not in a shoe box.  On top of them were 5 large Goose Creek candles (ordered 5/7), 3 of which were broken. They were wrapped in bubble wrap but apparently not enough.  The sandals were flattened and smell like scented candles. There were 2 Samuel B rings and 1 pair of earrings.  The rings were described as garnet and moonstone eternity bands but have only moonstones.

 

I called Zulily and was offered a replacement for the candles and sandals.  I agreed to the sandals but said I was hesitant to have more candles sent.  I was then offered a Zulily credit.  The rings are no longer available and again was offered a Zulily credit. I am keeping them.  I asked for a refund (for the candles) to my Pay Pal account.  I was told only a supervisor can issue a refund.  I asked for a supervisor.  I was told they were all busy and I could wait or have a return call.

 

It's been over 2 hours and I'm still waiting.


Update:

No one called back and truthfully I forgot about it until this morning.  I called CS; I was given a refund. This is a first for me.  I was not offered any good will credit.

Respected Contributor
Posts: 3,087
Registered: ‎03-10-2016

@lulu2,  will you order from them again? 

 

Honored Contributor
Posts: 8,420
Registered: ‎03-09-2010

@bri20 wrote:

@lulu2,  will you order from them again? 

 


@bri20

Funny you should ask.  I've sworn them off before but eventually  felt the urge to open their emails.

 

I have a number of orders I'm waiting for, so we'll see how that goes.

 

Have a nice holiday weekend.  I cannot believe how warm it's become in the last few days.  The last few weekends were cool and rainy; now it feels like we are in the midst of summer.

 

Respected Contributor
Posts: 3,087
Registered: ‎03-10-2016

@lulu2, never say never.  Smiley Happy

 

I hope you have a nice weekend as well.

 

It's very warm here - high 80s and very humid.  I swear I had the heat on not that long ago.  LOL