Re: Zulilly

Carmie · ‎10-25-2010

I don't understand why anyone would complete their order if they felt the shipping was too high.

It's not like the shipping costs are a secret. They are clearly shown before you hit that

"buy now" button.

When you agree to buy something and make a payment, you accept the terms. So you accepted the terms, have second thoughts and come on to the forums to complain? This is your responsibility.

You might call Zulily's CS and ask them if they can cancel your order. I have had success in cancelling once when I accidentally ordered an incorrect size.

In the future, order an item with the lowest shipping cost. When the order is complete, you can then order the rest of your items with free shipping.

panda1234 · ‎04-27-2015

@wishmoon wrote:
Did you order the pretzels from Boxed dot com on Zulily? I think they have a separate minimum order charge, separate and different than Zulilys. That may have been your extra expense.

@wishmoon Yes, it was Boxed dot com. Thank you for the info, I didn’t know.

panda1234 · ‎04-27-2015

@Carmie wrote:
I don't understand why anyone would complete their order if they felt the shipping was too high.

It's not like the shipping costs are a secret. They are clearly shown before you hit that
"buy now" button.

When you agree to buy something and make a payment, you accept the terms. So you accepted the terms, have second thoughts and come on to the forums to complain? This is your responsibility.

You might call Zulily's CS and ask them if they can cancel your order. I have had success in cancelling once when I accidentally ordered an incorrect size.

In the future, order an item with the lowest shipping cost. When the order is complete, you can then order the rest of your items with free shipping.

@Carmie No, I never did place the order once I saw the shipping cost. Sorry for the misunderstanding, should have stated that.

panda1234 · ‎04-27-2015

@Johnnyeager wrote:
I second about their excellent customer service:

Just last week I received a package of 4 glass tumblers; one had broken into shards, but 3 were perfect.

I emailed CS immediately with details about the order and delivery.

Within 1 hour they emailed back stating that I needn't return anything (I was going to keep the 3 glasses anyway), my credit card was credited the full amount and they put a credit in my Zulily account for the inconvenience.

That was speedy and excellent service for sure. The credits showed up within hours.

@Johnnyeager I received something I did not order and CS gave me a $10 credit and told me to keep the item as well.

Johnnyeager · ‎09-05-2014

Be careful with BOXED.COM shipping. One item from them is expensive, but once you order over a threshold, it's free, usually $49. Zulily warns that this shipping differs from their own policy.

chrystaltree · ‎05-10-2010

Ok but I you knew what the shipping was when you completed the order. It didn't bother you then, why is it bothering you now ?

Beth-QVC · ‎06-14-2015

Moved:

This post has been removed by QVC because it is inappropriate

GAQShopr53 · ‎07-27-2015

@panda1234 wrote:
Ordered a pair of shoes, $30 and a container of pretzel bites, $7.29. Shipping for these two items is $16.94......I am done with them. This is a huge jump from what they have been charging.

Ditto to most of the comments by other posters reference the shipping @panda1234 ...I always try to find an item that ships free and has a low cost so I can get free shipping on the remaining orders. I lucked up and caught Burt's Bee items (shipping fee) one day and it was on. I paid $2 including shipping. I would also try to order on Friday so you can get the free shipping for the rest of the weekend.