Community Chat

[CLEM]

Everytime I sign in, it asks me if I have forgotten my password.  So I type it in again very slowly and looking at the keyboard while typing.  I know I am using the correct password correctly.  But then they want me to type in these letters/numbers and other things that I don't even have on my keyboard.

Has anyone else had this happen?

Edited to add:  And just how would these symbols protect my account?  If someone falsely tried to enter my account, wouldn't they also see these symbols and type them?

[gracie2014]

I had a problem with Amazon a few weeks ago..kept telling me my password was wrong..talked to Amazon customer service..no help really...the problem cleared up about a week later. Wonder if the Russians have hacked my account?

[jackthebear]

everything OK on my mine,

different browser, or clear your cache?

[CLEM]

@gracie2014   Who knows what is going on? 

[CLEM]

@jackthebear Same browser.  What is the cache?  and how do I clear it? 

I got a new computer about 3 months ago with Windows 10, but that has all been working like a charm.

[jackthebear]

---

@CLEM wrote:

@jackthebear Same browser.  What is the cache?  and how do I clear it? 

I got a new computer about 3 months ago with Windows 10, but that has all been working like a charm.

---

google how to clear a which browser's cache you are using

[silentgirl]

I had the same issue a few weeks ago as well-

It was annoying for certain.  Changed my PW three times-it would accept it at first but, when I'd log in after the change, it wouldn't.

Been okay of late-

[Mj12]

I haven't had any issues logging in there.  ITA clear your cache, that might help.  Do you use the Amazon app also?

[ECBG]

I don't have any problem either and I add things to my list often.

@CLEM,The symbols make it hard for an automatic counter used by a possible scam artist to hit on your number sequence.

[Moonchilde]

---

@CLEM wrote:

Everytime I sign in, it asks me if I have forgotten my password.  So I type it in again very slowly and looking at the keyboard while typing.  I know I am using the correct password correctly.  But then they want me to type in these letters/numbers and other things that I don't even have on my keyboard.

Has anyone else had this happen?

Edited to add:  And just how would these symbols protect my account?  If someone falsely tried to enter my account, wouldn't they also see these symbols and type them?

---

I have never, ever, when signing in to Amazon, had to input CAPTCHA symbols. AFAIK they don't use them.