What does QVC do with opened and used returns?

LilacTree · ‎03-25-2012

Anyone know?

Formerly Ford1224
We must always take sides. Neutrality helps the oppressor, never the victim. Silence encourages the tormentor, never the tormented. Elie Wiesel 1986

151949 · ‎03-09-2010

Are you referring to items like beauty products? They can return them to the manufacturer for a refund if there is a complaint about the product, but if you just say you didn't like it with no reason I guess they have to accept that loss. If you are referring to things like clothing or handbags or kitchen tools - I am pretty certain they are sent out to waitlist customers, which is why I never go on waitlist.

esmerelda · ‎03-10-2010

No doubt some of them go to their outlet stores.

*********************
Keepin' it real.

Yuban3 · ‎03-10-2010

Whenever QVC sells beds, I have to wonder, what do they do with them if a customer decides to return it?

Was Yuban, then changed to Plaid Pants due to forum upgrade, and apparently, I'm back to being Yuban.

LilacTree · ‎03-25-2012

They have outlet stores?

Formerly Ford1224
We must always take sides. Neutrality helps the oppressor, never the victim. Silence encourages the tormentor, never the tormented. Elie Wiesel 1986

bells4me · ‎03-13-2010

I would think outlet, pallets online or "as is". They can't sell them as "new" anymore.

LilacTree · ‎03-25-2012

What about undergarments like Carol Wior, Spanx, Breezies, etc.? Most department stores won't accept returns of undergarments or bathing suits.

Formerly Ford1224
We must always take sides. Neutrality helps the oppressor, never the victim. Silence encourages the tormentor, never the tormented. Elie Wiesel 1986

BellaPaprika · ‎03-09-2010

I don't know about the Q but,unfortunately, it appears that HSN lets them get back to the warehouse. ${#emotions_dlg.sad}$ I received a beauty product a few weeks ago and it had no seal on the cap. When I opened it the inner seal had a hole poked in it as if someone wanted to try a little. Grossed me out!

Linders Back · ‎03-10-2010

On 2/9/2014 PinkSugar said:
I would think outlet, pallets online or "as is". They can't sell them as "new" anymore.

Used to shop at the outlet in DE a lot when my son was at UD and they had many items that were repackaged (lots of clear tape, box tops torn or missing). They never suggested that they were "New" but "unused", yes. Same as Best Buy, etc "Open Box" policy. They also sell "on-air demos" that way.

I bought lots (too many) dolls, bears, jewelry at great bargains there. As for make-up, fragrance, haircare, etc, they would sell unopened single items that were originally part of a package set that had been returned.

millieshops · ‎03-09-2010

I'd assume the policies follow the procedures dictated by law and by competition. In any department store, I can find garments that have been purchased, returned, and returned to the sales racks. State laws prohibit resale of some items. so other arrangements need to be made for those items - beauty, pharmaceutical, undergarments, etc.

I do wish all employees made a sincere effort to follow company policies regarding checking returns, but they don't. Not in brick and mortar stores and not in the more anonymous warehouses such as QVC, Amazon, etc.