Things just never seem to get better. I am adding my original post below for anyone who missed it. It was posted under Community Chat and I received several comments. Just knowing that I wasn't the only one who has had problems at least made me feel better.
"Everything was fine until last summer. I have had my Cash Back account mysteriously drained of my money. The first time, I jumped through all of their hoops to have things restored. The situation was escalated to a CS rep with more authority. She gave me an extra $10 for my trouble and assured me the problem was solved.
In September the same thing happened. The problem was escalated again and fixed. I was also assured that it shouldn't happen again and that QVC was the problem because of how that manage the Cash Back. Strange things were fine for 18 months before it happened the first time.
Well, guess what? It has happened again. This time Kohl's as well as QVC purchases were impacted. I have lost about $25. This happened overnight. When I checked at about 9:30 PM my money was there. The next morning, it was gone. I emailed last week and still have no response. $7.45 was restored, but that is no where near what I have lost. The efforts that you have to go through to have any transaction verified and restored are ridiculous if you have over a dozen transactions. I have checked the account every day to stay on top of things. It was all fine until last week. Now, I have 14 transactions that have vanished from the Cash Back page."
My rebate balance remains at slightly over $8 instead of well over $20. I honestly feel as though they are trying to wear me out so that I will just go away! My first couple of responses said that they would contact QVC and Kohl's to figure out what happened. I was told I should hear back in 10 days. Now, I should hear back in 45 days. Today, I received an email that stated I must have gone through another site and that my Cash Back from Kohl's would not be honored. I have no other rebate company installed on my computer. I purchased and picked up my new food saver from Kohl's 3 hours after I ordered it!. Their service of picking the item from the stores inventory and picking it up a few hours later has saved me so much time. I use it frequently.
I am underwhelmed by Ebates lack of customer focus. It seems like they really DO NOT care if they address my concerns. They have never ever said that it is their fault. It is always my fault, QVC's or another company's fault.
I want other people to know how this company operates. I always try to select companies that I do businesswith based on customer service and quality. Then, I consider price. I would rather spend a bit more and receive good service than be treated like this.
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