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Respected Contributor
Posts: 3,278
Registered: ‎05-21-2010

Re: This is a Pair of Used Pants I Received in Mail Today


@Paulette-QVC wrote:

@Macamania I attempted to reach out to you from your email. Unfortunately, it was undeliverable. 

 

Please contact us at QVCSocialTeam@qvc.com. 

 

Thank you


    Interesting.

Honored Contributor
Posts: 41,880
Registered: ‎03-09-2010

Re: This is a Pair of Used Pants I Received in Mail Today

hopefully you discuss this with the social team via email and they wont even make you return the item. you will receive a full credit for it. i am guessing that the returns warehouse did not even open up that bag at all when it was initially returned.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein
Contributor
Posts: 70
Registered: ‎03-10-2010

Re: This is a Pair of Used Pants I Received in Mail Today

To Paulette from the Social Team, I've reached out and my email address is correct so you might want to try emailing me again.  Thank you!

QVC Customer Care
Posts: 381
Registered: ‎06-14-2015

Re: This is a Pair of Used Pants I Received in Mail Today

@Macamania I have searched our Social Team inbox and I do not see an email from you today.  Could you tell me what time of the day you sent us an email or email us again? We can look in to this matter this evening.

Contributor
Posts: 70
Registered: ‎03-10-2010

Re: This is a Pair of Used Pants I Received in Mail Today

About an hour ago.   

Honored Contributor
Posts: 37,361
Registered: ‎08-19-2010

Re: This is a Pair of Used Pants I Received in Mail Today

I send questions all the time to QVCSocialTeam@qvc.com

and quit they never even acknowledge you. Used to have good service, but, I think now they just hit delete.

Contributor
Posts: 70
Registered: ‎03-10-2010

Re: This is a Pair of Used Pants I Received in Mail Today

I heard back from QVC and getting a full refund and do not have to take them back to the Post Office!   Already out in the trash!  

Esteemed Contributor
Posts: 6,047
Registered: ‎07-10-2011

Re: This is a Pair of Used Pants I Received in Mail Today

The OP said she ordered them last week. That was quick shipping. So many people complain that items are in process for about a week. That was quick.

Esteemed Contributor
Posts: 6,047
Registered: ‎07-10-2011

Re: This is a Pair of Used Pants I Received in Mail Today


@Macamania wrote:

I couldn't either and the rep I talked to said it's happening more and more and she doesn't understand it herself.   


@Macamania  I don't understand why the Customer Service Rep you spoke with  earlier didn't give you a full refund.

 

Glad that @Paulette-QVC  took care of it for you.

Contributor
Posts: 70
Registered: ‎03-10-2010

Re: This is a Pair of Used Pants I Received in Mail Today

The girl I talked to this morning told me the system was down regarding returns so asked me to call tomorrow which I had planned on doing but now it's taken care of!