Community Chat

[sgraham30]

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@nomless wrote:

You said USPS DS said it was probably stolen.  I would go back to them and ask what you should do.

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The DS is supposed to call me back Monday. If he doesn't I'll call him myself to follow up & ask at that time what I should do.

[sgraham30]

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@Nightowlz wrote:

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@sgraham30 wrote:

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@Miranda1550 wrote:

I have had a horrible time with UPS,, have asked QVC  whenever possible to send  my packages by the  Post Office.  

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This was via FedEx Smartpost. The delivery starts out with FedEx, then gets handed off to USPS. The UPS delivered order I had a few days after I placed the order. My mail carrier lost or delivered the package to the wrong house.

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If the mail carrier lost or delivered it to the wrong house it was not stolen. I keep track of any packages coming. The day it shows it's supposed to be delivered if I don't get it I'm on the phone calling USPS if they are the ones delivering it because my mailman delivers my packages to the wrong house quite often. If I call as soon as I can the same day it's suppose to be delivered the post office will call the mailman & ask him what he did with the package & he will go get it & deliver it to me.

I don't trust that all my neighbors would bring it to me if they received it. I know one neighbor for sure would keep it. He told us any of our mail that he gets will go in the trash.

We have this problem a lot because our mailman gets off a house when delivering the mail & everyone gets their neighbors mail.

I called USPS right away when I couldn't find the package. The Delivery Supervisor insists that it was delivered to my house because that's what the tracking info show.

I told him no it wasn't, I don't have the package in my possession. He asked me if I'd checked my front yard, which is where it was supposedly left, I told him yes, multiple times, PLUS I checked my back yard. Then he told me to go ask my neighbors if they got my package.

He said he'd talk to the carrier & call me back. I haven't heard back from him so if he hasn't called by noon tomorrow, I"ll give him a call to follow up. 

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[JeanLouiseFinch]

For me, this doesn't rise to the level of being considered a stolen item that requires getting the police involved.  Clearly it was delivered to the wrong address.  I'm sorry you live in a neighborhood where no one communicates or makes things right among themselves.  Call Kohl's back and they should reship your order.

[dex]

I was told by ups to check with my neighbors for a missing package once and I told them it was not in my job description..If a neighbor received something of mine and doesn't voluntarily deliver it to me then they probably have no intentions of admitting to receiving it in the first place.

[KarenQVC]

This is nuts.  When I have had this problem, the retailer makes it right and then deals with its carrier.

Dump Kohls if they don't make it right.

[sgraham30]

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@JeanLouiseFinch wrote:

For me, this doesn't rise to the level of being considered a stolen item that requires getting the police involved.  Clearly it was delivered to the wrong address.  I'm sorry you live in a neighborhood where no one communicates or makes things right among themselves.  Call Kohl's back and they should reship your order.

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No, they don't reship the order, I have to place a new order.

[sgraham30]

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@sgraham30 wrote:

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@JeanLouiseFinch wrote:

For me, this doesn't rise to the level of being considered a stolen item that requires getting the police involved.  Clearly it was delivered to the wrong address.  I'm sorry you live in a neighborhood where no one communicates or makes things right among themselves.  Call Kohl's back and they should reship your order.

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No, they don't reship the order, I have to place a new order. I'm not even sure if it was stolen, in my opinion that's very unlikely since the area where I live doesn't get a lot of foot traffic, the USPS Delivery Supervisor made the comment about it "probably being stolen." I personally think it was misdelivered or the carrier still has the package but marked it delivered for whatever reason. 

[CelticCrafter]

I'd also call the credit card company and dispute the charge.

[sgraham30]

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@KarenQVC wrote:

This is nuts.  When I have had this problem, the retailer makes it right and then deals with its carrier.

Dump Kohls if they don't make it right.

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In all the years that I've been shopping at Kohl's, this is the first time that I've ever had this issue. I just posted my situation on their Facebook page. I can't wait to see how they respond to me & what their resolution is.

[bri20]

@sgraham30, so Kohl's is saying you have to place a new order.

Are they giving you a credit for the mis-delivered item?