Community Chat

[Moonchilde]

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@gmkb wrote:

I've had that problem also, but usually if I close out the site and then reopen. Then the problem resolves.  This is happening more and more - hope they correct it soon.

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Yes, this one of those instances when clearing your browser cache might well help.

[Moonchilde]

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@september wrote:

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@Moonchilde wrote:

It does this all the time. When it asks for your nickname, it's not necessarily saying it doesn't recognize you and you *have* to put in a new nickname or sign on as a new user. Just put your usual nickname in and chances are it will accept that and you're in.

Other times it will not recognize you and it would appear that you do need to great a new user ID. Unless you just can't stand it if you can't post right that second, don't do anything. WAIT 15 minutes. 30 minutes. Once I waited 2 hrs. But I could then sign in just fine. 

It all depends on how attached you are to your nickname.

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Well..this is odd, and hasn't happened to me, yet.  I'd sure like to see them fix this issue that can affect so many of us....rather than do less important things, like bringing back the ignore button.

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I've only had it happen twice since the "new" forum has been here.

[Mmsfoxxie]

I've been unable to post most of today.  Thanks, @Annabellethecat66 for clueing me in as to what to do.  I almost did that earlier but I was afraid I'd loose my post count even signing in with my same Nick as you did.  I had talked to customer service on the phone after getting no response from that live chat.  Live chat was dead, lol.  Customer service told me to just wait and try later.  That didn't help.

[IMissSuperPoke]

I tried twice to sign in but it kept wanting a new name and just posted here to see which name stuck, but the first time I just typed "I have one" out of irritation. I hate QVC's website sometimes...I used to use "nunyabisnis".

[Lindsays Grandma]

Oh my gosh, the same thing happened to me tonight.  I am Lindsay's Grandma and I couldn't sign in, it kept asking for a nickname.  Out of desperation I put in Glam Nan thinking they would know who I am.  Well now I am GlamNan and I will have to call customer service to ask how I get my original name back.  I have had it since 2007 and that is how I am recognized.  What a nuisance!!!

Formerly Lindsay's Grandma

[CelticCrafter]

It kept asking me for a nickname, I just typed in the name I use here and it let me in.

If it didn't I was going to try all the usual fixes because I really didn't want to change my name!

[3cupcakes]

Thank you, @Moonchilde.  After using your tips, I was finally able to sign back in. I put in the nickname I have, but what a pain in the neck.

all the prompts lead one to believe they must set up a new nickname & thanks to you, now I know it's not true.  I can still be 3cupcakes! Yay!

[KingstonsMom]

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@Lyttlewyng wrote:

The same thing happened to me too.

The second try got me in with my own screen name. 

The site was having issues earlier today with their dot com orders.  It sounde like there's

more than one glitch in the system.

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@Lyttlewyng

They sure did! I had to phone in an order (after waiting on hold about 5 minutes) because the online ordering was really messed up!

The rep said they were swamped because of web site problems!

[Moonchilde]

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@3cupcakes wrote:

Thank you, @Moonchilde.  After using your tips, I was finally able to sign back in. I put in the nickname I have, but what a pain in the neck.

all the prompts lead one to believe they must set up a new nickname & thanks to you, now I know it's not true.  I can still be 3cupcakes! Yay!

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You're welcome 😎 Very glad if I can save anyone from needing to choose a new nick.

[wilma]

I had to get a new nickname too.  I was wilma - now I am Wilma7500. I tried several times before giving up and changing my nick a bit.