My Foray into Walmart Curbside Pickup

beach-mom · ‎03-09-2010

The only Walmart in our area doing curbside pick up is about one hour away. That's OK. On a normal day I drive by it a lot anyway. So I placed my order - mostly for drinks, but other things too. They charged my card and it immediately showed up on my bank account.

Pick up is in a little while. They emailed me about an hour ago, saying they were out of half of the things I wanted, including ALL juices, water, and drinks. They said my card would be refunded and there would be no charge for pick up since I am now way below the amount required for this.

I know they are doing their best, but if the items show in stock when you order, it's too bad there isn't some way to place a hold on them. But I can't complain. These are unusual times.

DH went to work today, so I will drive up by myself, listen to music, and try to appreciate that I'm getting half of what I ordered. It is hard though.

Has anyone else had experience with this?

SeaMaiden · ‎03-10-2010

@beach-mom Sounds like it IS NOT WORKING.

beach-mom · ‎03-09-2010

@SeaMaiden wrote:
@beach-mom Sounds like it IS NOT WORKING.

You're right @SeaMaiden . This is my first time trying this - probably my last too!

PA Mom-mom · ‎05-27-2015

@beach-mom I did my first Walmart pick up two weeks ago, and yes they were out of one or two things. The same thing happens at my local grocery store, but they were out of a lot more. I've found if you absolutely need something, you will probably have to go in or have someone go in. They state somewhere that they can only fulfill what is available at the time the employee shops for your groceries. I thought the pick up at Walmart was very smooth. You text them when you are on your way, and they seem to know you are there when you pull up. I don't know if they are detecting your phone or just guessing.

4kitties · ‎03-09-2010

I have done three online/curbside pick up orders this month. There have been a few things they were out of, and a few things that they substituted. The substitutes were a price upgrade but they did not charge me extra for them! I got a goodie bag with my second order.

My Walmart is wonderful! I have always received top notch service there. I am sorry to hear others having issues with this curbside service. I think that there are probably some supply issues in some areas of our country.

“I heard the sound I had to follow”
In Your Wildest Dreams by Justin Hayward

catter70 · ‎10-11-2017

Walmart had this problem prior to Covid-19, at least where I live. They e-mailed my sister to order a certain cat food she feeds her pets as it was in stock and she ordered it right away. She was told to pick up by that Sat. Within 5 minutes, she got another e-mail telling her it wouldn't be in till Sun. 5 minutes later another e-mail telling her it wasn't available and they would refund her card. They shouldn't be able to charge you until you pick up your items. My sister says they are trying to compete with Amazon and in turn they have no stock in the stores and can't fulfill their on line orders either

Witchy Woman · ‎03-15-2010

@beach-mom

I'm not going to bad-mouth Walmart, because I shop there often. There are 4 WM within 30 minutes of my house, and I've shopped all of them.

During "normal" times, you probably would have had a more positive experience. But, there are so many things they cannot seem to keep in stock.

In all honesty, it's one of the things I find puzzling as they supposedly have their inventory carefully tracked.

I'd like to think they are trying, however.

While I think it's a good idea, it's likely not going to work well right now. Perhaps it would be better if they made that clear and/or, didn't charge your card UNTIL they filled the order.

Hoping your next experience is a better one

Sunshine Kate · ‎03-10-2010

This is why I no longer use curbside for anything.

I tried curbside when it first started way before this virus thing started. They didn't have half of what I normally buy.

I was not happy and still had to stop by a different store to buy the items I wanted on the way home. The items were readily available elsewhere..

Not a fan.

Nightowlz · ‎03-11-2010

It's only like that because of the Pandemic.

I use it all the time. They may be out of 1 or 2 items if any when I have placed my orders. I always un-check No Substitutes because I want what I want LOL!!! If you let them substitute they will give you what they do have.

They don't process the charge to my credit card until after I have picked up my order. When I get home I have a receipt in my email showing total of what was picked up.

One thing I don't like is now you cannot order certain things online with Wal-Mart that they have in stock but don't have in stock in the store.

They are saying to stay at home so why won't Wal-Mart ship these necessities since they are not in the store???

Makes no sense IMO.