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08-02-2020 03:29 PM
My ivory Luminara candles are all getting red blotches around the outside surface--looks and acts like a bad rash coming and spreading from within! These are not new candles but not abused. My friend started having the same issue on one of hers as well. I tried to wash to no avail. This is seriously weird to me.......
08-02-2020 03:51 PM
I never had ivory, but it sure does sound strange. Haven't had discoloration on any of my candles, but it might be difficult to see on green and red.
I'll refer you to Luminara's customer service to ask them. They are only taking emails now.
CustomerService@Luminara.com.
08-02-2020 04:26 PM
The same thing is happening to my white Luminara candles. It looks like they are really red but covered in a thin coat of white wax. Crazy!
08-02-2020 05:16 PM
Oh NO! My white will be next!
08-02-2020 07:57 PM
That's very disheartening. I have just started buying Luminara flameless candles, and they're all ivory.
08-02-2020 10:11 PM
I have ivory candles, no red spots. Contact luminara. I wonder if it's the inside showing. I received a candle that the was shell separated from the inners. The wax shell is very thin.
10-05-2020 11:41 AM
Update--After several emails back and forth with Luminara customer service, as well as providing, at their request, pictures of the outside and inside of 5 ivory candles, their response was that they probably picked up the color from my red Luminara candles sitting over a foot apart from them, but on the same mantle, out of the air. Really! Since this original post, I have had 2 tall white Luminara pillars develop the same phenomenon--and they are a fairly recent purchase that weren't even displayed--but still out of warranty. Just FYI.
10-05-2020 11:47 AM
@Nickname new Very strange that red Luminara coloring can be contagious! Do you store them next to each other?
I have only ivory candles, so it's a relief to know they probably won't get the "rash."
10-05-2020 12:25 PM
Luminara measles? Pull the other one, Luminara.
10-05-2020 01:00 PM
They are stored in the same cupboard but not touching. I'm at a loss. A friend has had the same red "rash" on her light blue pillars. Hopefully the new manufacturer has improved the longevity of the candles. Also, I have many colors in close proximity and no "rash" is a different color!
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