Community Chat

[jackthebear]

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@Jordan2 wrote:

So, a week ago today I went to Target to buy a computer mouse. There was one on sale for $11.99, I saw one I liked better, a Logitech mouse for $20.99 and bought it. I take it out of the packaging, it works great and kept it, getting rid of the packaging. So I see the mouse is on sale this week for $8.00 less and went this morning with my receipt to get an adjust. The woman at customer service says because it's a new week she can't go into the computer to do it. I would have to return it and repurchase it ( with the packaging I no longer have). I spoke to the manager and got the same story. I was going to shop there but was so angry I said to them I'm going to Walmart to get what I need, they didn't care. I had my receipt, they can see that I bought the mouse, it's not good customer service to make a customer unhappy. I do keep packaging for more expensive items, but why would anyone hold on to packaging for a nothing item?

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totally get why you are ticked off, because I do stuff like that return, or rebuy

but I realized you can't chase every discount. file under life lesson 

[wilma]

@Jordan2 

Sorry that happened to you. Vent heard & understood. Their excuse sounds ridiculous to me. I’d be upset too. 

I haven’t shopped at Target since Dec. 2019. I had a dispute with their credit card company. They refused to acknowledge & accept their mistake. I thought then that if I shopped there again I’d use my MasterCard instead, but I haven’t been back. I’ve found what I needed & wanted elsewhere. 

[Foxxee]

I'm adding that to my list of reasons why I don't shop at Target.  

[walker]

Totally understand...you are right....Target (that store) is wrong!  I would take my business elsewhere too.  However, I would go one more step, as others have suggested, and go online, or make phone call, to press a little further.  Very poor customer relations if they don't give an adjustment.  Good luck!  

[SeaMaiden]

@Jordan2      The manager should have taken your return and explained to you the process for any future returns, I was a manager and manytimes would give returns to customers to keep them happy and just explain the process for any future purchases.  The most important thing is to keep the customer happy and not lose a customer over a few dollars,  That manager needs to be retrained in customer service.

[Carmie]

What is your state law on this?  Target has to follow .the law the same as all other retailers. If they are violating the law point that out and good luck.

I had a bad experience with them and have not been able to get my money back for merchandise I never received.

When my knees were bad and I was unable to walk for more a few feet, I decided to order a few items on line at Target for car side pick up.  The web page said I should call when I got  there and someone would bring my items to my car.

What actually happened was different. All of my items, except two were unavailable.  I was sent an e-mail stating that and was advised two of my items could be picked up inside of the store at the pick up desk. My store did not have car side pick up,available yet.  I was unable to go into the store, so I cancelled the order.

They would not refund my money to my card and instead attempted to send me a store credit via an email entitled " Please accept our apologizes with this e-mail gift card."  I got a blank e-mail with nothing attached..  It has been well over a year and a half a and I have still not gotten a refund.  I stopped fighting with them.  It was under $9 that they owe me.  I just don't shop there anymore. They lost a customer.

[Jordan2]

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@JanetsGirl wrote:

Hmmm.  That has not been my experience with Target's Price Match Guarantee.  I suggest you call Target's Guest Services and ask about this.  The number is on Target's website.  Good luck!

@JanetsGirl thank you for suggesting I call Target. I called their customer service number and spoke to this nice man. I explained what happened, he was able to bring up my sales receipt and see I was being honest with him. He did not understand why they couldn't give me a refund. I will be getting a gift card for $9.00, I think he also was filing a report which means someone in the store may be in trouble ( which I usually never like to happen, but I was angry).

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[ValuSkr]

It does seem a bit customer-unfriendly.  I had a similar experience, also with a mouse.  There was only one mouse left of the type I wanted, but I'd forgotten to bring my Target gift card.  I asked if I could buy it today, charging to my credit card, and come back tomorrow, return it against my credit card, and purchase it against my gift card.  The fellow said I could do that, but the mouse would have to be in its packaging - which was unacceptable since I wanted t use it right away.

I was a little miffed but it's their store, their rules.

[Mersha]

With your receipt, they should have definitely done a bit of good customer service and honor your credit.

They could have used the bar code from a new one if that was the issue.  I can't believe the manager would not do that for you.

Next time, tell them that you will contact "corporate" to resolve the issue....always seems to work for me.

[FastDogWalker2]

Wow - I hear you!  I had a similar experience at Target and was annoyed.  They have a very difficult return policy.  I agree - NOT good customer service.