Community Chat

[sunshine45]

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@Sheila P-Burg wrote:

@pigletsmom  ......  Good grief! Don't make this thread more confusing. What do you mean Amazon would not know what the balance is? 

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LOL @Sheila P-Burg 

amazon has no way of knowing how much is on her gift card.....it is not an amazon gift card.

[Sheila P-Burg]

@sunshine45  ....... It is a Master Card gift card. The same type you buy at your local grocery store. It goes through the same process when buying merchandise as a regular crefit card. If there is not enough money on the card the card it is normally declined. I do not carry cash. I carry either a Visa or a Master Card gift card and believe me if there is not enough money on the card even McDonald's will let you know.

[sunshine45]

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@Sheila P-Burg wrote:

@sunshine45  ....... It is a Master Card gift card. The same type you buy at your local grocery store. It goes through the same process when buying merchandise as a regular crefit card. If there is not enough money on the card the card it is normally declined. I do not carry cash. I carry either a Visa or a Master Card gift card and believe me if there is not enough money on the card even McDonald's will let you know.

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@Sheila P-Burg 

yes, it is normally declined if the ENTIRE receipt isnt covered by the gift card. not sure where the $78 came from on the part of amazon. my guess was just that....a guess.  i have never heard of amazon splitting the bill . unless you have an amazon credit on your account. you can have then use the amazon credit, then use your credit card.....or you can decline to use the amazon credit totally if that is what you prefer.

my main thought was......there is no way for AMAZON to know how much is on her visa gift card. if it had covered the entire purchase then there would have been no issue.

[NYC Susan]

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@elated wrote:

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@NYC Susan wrote:

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@elated wrote:

If you had $100 balance on your gift card, Amazon will only take what the item costs from your balance. Check your balance  on your gift card and you will see a remaining balance still available.

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She said they didn't take what the item costs.  They only took $78, but her purchase amount was more.

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I understand but she didn't make her question or amount of purchase clear. 

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Yes, none of this is clear.  The more I read, the more lost I'm becoming.  :-)

[NYC Susan]

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@Silver Lining wrote:

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@Sheila P-Burg wrote:

@pigletsmom  ......  Good grief! Don't make this thread more confusing. What do you mean Amazon would not know what the balance is? 

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@Sheila P-Burg wrote:

@pigletsmom  ......  Good grief! Don't make this thread more confusing. What do you mean Amazon would not know what the balance is? 

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The more I read the more confused I get.

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@Silver Lining, I just wrote the same thing!  :-)

[NYC Susan]

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@Cakers3 wrote:

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@Sheila P-Burg wrote:

@Cakers3  ......  I agree the OP's post is confusing. I was not aware Amazon let you split the cost when ordering between credit cards. Every time I order they ask which card. If you have your cards stored on Amazon they usually have one as your "default card". You can change to another if you wish.

The OP needs to verify whether or not their order was placed. She said they (Amazon) took $78 then later said they had recently checked and there was still $100 on their card.

Chances are since they did not have enough on the gift card the order was declined. 

Won't know for sure until the OP verifies.

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@Sheila P-Burg  

The OP keeps asking the same question and honestly I understand her frustration but nobody here can give her an answer.

She really needs to contact the cc and/or Amazon to get this answered for her.  We cannot help her anymore.

I also do not believe any other cc on file would be used by Amazon automatically to make up the difference but I'm not sure.

I would think it would be flagged somehow and asked about using a second cc to finish the payment..

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I ordered from Amazon yesterday, and used a gift card that didn't cover the cost of my order.  Amazon took the full amount of the gift card and then charged the rest to the credit card I have on file.  I've done that many times, and it just happens automatically. 

I agree - She needs to contact the card issuer or Amazon.  There's a missing piece here, and there's no way to figure it out, especially because she didn't complete the transaction.

[sunshine45]

@NYC Susan 

what type of gift card did you have?

[Isobel Archer]

If the order didn't go through, because she canceled it before completion, then I don't know how - at this point - Amazon would be able to tell how much was on her gift card at that time.

Whenever I've used a gift card on Amazon and the purchase was more than the value, they took the whole thing and billed the rest to my card on file.

Maybe she should check the gift card value again.

[sunshine45]

@Isobel Archer 

just curious.....what type of gift card did you use?