Community Chat

[deeva]

I'm having the same problem. Ordered the TSV Vionic sandals on March 11, still waiting for delivery. What a joke.

[Bullyeye]

To the QVC Cusstomer service... I sent to you the orders as requested to the address that you gave.

[Bullyeye]

Sent through my gmail the orderes that were referenced.

[Bullyeye]

Thanks Barb...I sent through my gmail the order numbers.  One is still being processed, and the one ordered on the 12th is still in the PO.

[Barbara-QVC]

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@deeva wrote:

I'm having the same problem. Ordered the TSV Vionic sandals on March 11, still waiting for delivery. What a joke.

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Hi @deeva,

I understand that your frustration since your original EDD for the Vionics was today.  The good news is that I just checked your tracking on the UPS website and it indicates that your scheduled delivery has been updated to tomorrow by 8pm.  I hope this information helps!

Barb

Customer Care

[LibbyLib]

I know it's frustrating, but keep in mind that QVC is only responsible for the day they ship. From there it's in the hands of the delivery carrier, and the Q has no control over that. Of course, they'll take care of you one way or another.

Best thing to do is keep up with tracking so you can notify the Q - or UPS - if something is wrong. UPS has a free service for customers that can notify you when a company ships, that your package will be delivered the next day, and when your package is delivered. It's really helpful!

It's a free account called UPS MY CHOICE. UPS My Choice