Community Chat

[Desertdi]

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@Etoile308 wrote:

I worked at an international airport more years than I can count. I would often look at some people and wonder,  what's their story, why are they there.

My take, when you intentionally misdirect someone's luggage to China then you deserve at the least to be suspended. Not funny, no excuse. You don't lower yourself to someone else's level. You don't seek your own path of retribution. When you do, you demean yourself, and you've demeaned your employer.

When you work with the public you never know what's going on in someone's life. You may be in contact with them when they are going through some one the most difficult days of their life. We all handle difficulty differently. In some it brings out their worst. Empathy, even towards those that seem the least deserving, goes a long way.

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@Etoile308      I know exactly how you feel.  I worked at a hotel at O'Hare...and  some of our guests had just travelled thousands of miles thru many time zones, transfers, weather delays, etc.      di

[QVCkitty1]

@roeroe1005  TikTok., ggxdnbc

[QVCkitty1]

@spent2much @TikTok. Ggxdnbc

[Laura14]

@Desertdi Luckily, my employer does not endorse abuse of staff and retaining great employees is important to them, hence their's and my longevity.

I truly hope you decide to have a better day and uplift rather than be so miserable.

If I was a customer of yours and received that kind of message from you on or off the job, I would no longer be your customer and spread the word which is the fastest way to unemployment and corporate bankruptcy.  

My very first boss told me and the other student workers, you are going to have a lot of jobs in your life. Do the best you can, ask questions, keep a smile on your face, grab a manager when you need to, but never, ever accept abuse from anyone on or off the clock. No employer includes it in their paycheck and you shouldn't add it on for free. 

Let's be good to one another people. Kindness truly isn't that hard, here or out in the real world.  

[Desertdi]

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@Laura14 wrote:

@Desertdi Luckily, my employer does not endorse abuse of staff and retaining great employees is important to them, hence their's and my longevity.

I truly hope you decide to have a better day and uplift rather than be so miserable.

If I was a customer of yours and received that kind of message from you on or off the job, I would no longer be your customer and spread the word which is the fastest way to unemployment and corporate bankruptcy.  

My very first boss told me and the other student workers, you are going to have a lot of jobs in your life. Do the best you can, ask questions, keep a smile on your face, grab a manager when you need to, but never, ever accept abuse from anyone on or off the clock. No employer includes it in their paycheck and you shouldn't add it on for free. 

Let's be good to one another people. Kindness truly isn't that hard, here or out in the real world.  

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@Laura14       I am NOT the person who wrote the original post.    I wrote the REPLY.      Please read it AGAIN......

[Laura14]

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@Desertdi wrote:

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@Laura14 wrote:

I have 23 years and counting in the hospitality industry. You would not believe what people give themselves permission to say to you or the tactics they use to get a dollar off their bill. 

It's the joy of my life to tell them they should never make themselves so unhappy by continuing to aggravate themselves like this. I immediately cancel their account right in front of them so they can go hunt down a manager to explain why they need it reinstated, if they choose to do so. We have a 99.9% reinstatement rate. 

I have zero repeat complaint customers after that until Spring comes and they try me all over again. Rack em up and let's play again! I'm at least getting paid to waste my time and their's, but I don't do abuse. Ever. 

The best are the incensed customers every month who lose their access because they haven't paid their bills and demand to know why. I always ask who they're using for mortgage, electric, and water services because I want to keep my paycheck and live free from financial burdens too. 

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@Laura14     I also worked for YEARS for a major worldwide hospitality brand.    They would have fired me on the spot if I treated a guest as you seem to do.    

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@Desertdi I responded to your reply to my quoted post and tag. This is the final time I will respond to you out of respect for you and everyone else on this thread. 

I sincerely hope you have a better day.  

[We rescue cats]

At one time one of the best customer service training courses in the country was offered by the Disney Company, I was so fortunate to be selected to attend it. One thing I walked away with and still remember is, "The customer is NOT always right, but we MUST allow them to be wrong with dignity."  I had that on my wall in the back office. All my staff was trained with that in mind.

@Etoile308 you are so right, when I worked for the airlines that would have come back and bit me in the butt immediately!!

[lgfan]

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@We rescue cats wrote:

At one time one of the best customer service training courses in the country was offered by the Disney Company, I was so fortunate to be selected to attend it. One thing I walked away with and still remember is, "The customer is NOT always right, but we MUST allow them to be wrong with dignity."  I had that on my wall in the back office. All my staff was trained with that in mind.

@Etoile308 you are so right, when I worked for the airlines that would have come back and bit me in the butt immediately!!

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I attended a course in how to deal with difficult people many years ago.  The first thing that I learned was to not take things personally.  The irate customer would have yelled, cursed, threatened, etc. anyone who was servicing him/her.  That advice has helped me in dealing with rude people throughout the years.

[J Town Girl]

Just the other day I was at my local Lowes store and I noticed multiple signs throughout the store that stated... We will not tolerate our employees being abused by any customers using profane language, threats or physical violence towards them.  The police will be called. 

I commented to my husband how sad it was that employees have to be subjected to such vile behavior by any customer. 

i don't care what you are going through or how frustrated you are, it is inexcusable to treat anyone in such a manner.  

Quite a few years ago I was standing at the counter of a McDonald's and the clerk went to get someone an ice cream cone from the machine.  For some reason, the machine malfunctioned and shot a stream of ice cream across the counter and all over me.  It happened so fast and it just struck me as humorous.  I just grabbed some napkins and wiped the ice cream from my hair and jacket.  I certainly didn't make a big deal of it.  

I heard one of the young clerks who was working there say to another young girl... did you see how nice that lady was when that happened.  Many people would have been screaming at us.    It meant a lot to me that they saw me as someone who treated people decently.  

I've always lived by the belief that behaving in a decent manner and not acting like an entitled jerk is the way to go.   Of course, it doesn't always work that way. I've had my share of nasty people and I just try to not take it personally, although, it isn't always easy to do.  

[wagirl]

I worked in retail for many years and for the most part, the customers were generally easy to work with. But there were a few that were downright idiots and horrible human beings. One big guy came at me with his fists, demanding I refund his purchase--he backed me into the cash register area---I could not refund his $$ as I was not a manager. I did pick up the phone to call 911--and he backed down and left. Another nasty witch, pushed a shoppping cart into me to get my attention as I was hurrying to get up front--she thought I had ignored her---I told her she needed to leave or I would call the cops. Then a few snarly biddies would throw stuff at me in the cash wrap--nothing hit me or injured me, but WTH!!! I can't tell you how great it was to quit that job after 12 years.