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Respected Contributor
HisElk1
Posts: 2,306
Registered: ‎09-29-2015

Re: Current return processing time?

‎09-06-2021 07:19 PM

@KingstonsMom wrote:

@HisElk1 

 

I just dealt with the same exact thing, I returned on my own dime, but was charged the $6.95 label fee.

 

The difference is that I emailed the Social Team about it and they promptly issued my credit for the label fee.

 

I highly recommend contacting them with CS issues/errors!

@KingstonsMom , today I took your advice and emailed them.  Within a half an hour, I received an answer that it would be credited back to my cc.  I just wanted to say thank you for the great suggestion.  Now I just have to watch my CC online and make sure I receive the credit.

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Honored Contributor
wagirl
Posts: 14,485
Registered: ‎03-09-2010

Re: Current return processing time?

‎09-07-2021 05:00 PM

this takes the cake-----I mailed back 2 items to JTV this past Saturday---just got 2 emails today Tuesday,  that they received the package, processed it and gave me my refunds!!!! AND-----I mailed the 2 items in one package!!!!! I am in WA state and they are Tennessee------What universe am I in?????Robot surprised

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Trusted Contributor
Tribesters
Posts: 1,318
Registered: ‎03-10-2010

Re: Current return processing time?

‎09-07-2021 06:33 PM

@Beth-QVC 
Thanks- I will send it right away.

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