Community Chat

[Tribesters]

I received an order on 7/24 & returned it on 8/18. I mean to return it sooner but couldn't find the return label. I was going to return it priority mail but thought using the Q return label would get my account credited faster since I was close to 30 day return time. I printed a return label online & here we are 2 1/2 weeks later & still no refund. USPS tendered it to a returns agent on 8/20. On 8/31 it was delivered to Florence, SC return center. I'm now way past the 30 days.

Does QVC consider the shipping/processing time for returns? Or maybe that extended return period for Christmas started? My last return to QVC was 9 months ago so I don't return things often. 

[Winkk]

I have returned items and it took quite some time before I got the credit.  I don't think it's the delivery service.  I think the packages just sit at QVC and they are processed slowly.  Sometimes I forget that I returned an item.  I think it's their new normal.

[amyb]

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@Winkk wrote:

I have returned items and it took quite some time before I got the credit.  I don't think it's the delivery service.  I think the packages just sit at QVC and they are processed slowly.  Sometimes I forget that I returned an item.  I think it's their new normal.

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Agree. I've had two returns this summer. Both took about 3 weeks (after likely receipt) to process and show a credit to me.

[amyb]

Meanwhile...I ordered a pair of boots 8/28. Still "in Process", yet "expected delivery date" says 9/4...ie. today. I just guess QVC has had issues getting help and has not navigated Covid adjustments as other companies have been able to. Retail shipments are a &^%show from all accounts, but only QVC, out of any other vendors I've shopped online with, has these issues...including Walmart, Grace & Lace, Amazon, LisaRoberston.com, FreeFly, Venus, to name some. (wow...clearly I need to stop shopping! lol)

I will say...2020 I had no issues with QVC's deliveries. This year is different, not as good...long to process shipments and returns.

[KingstonsMom]

2 weeks ago I returned 2 pair of shoes (2 boxes) that didn't fit to QVC using priority mail, which each box cost me $2 more than the return label cost.

A week later I had my returns credited, well worth the $4 more I spent, just to not have to keep track and wait 3 weeks for my credit.

I never use the return label after the first time I tried it and seeing that it took at least 3 weeks to process the return.

But that's just me......

[skatting44]

@Tribesters 

contact  QVC social team. My experience the return process and/or exchange is Slow !

I've had half of my exchange requests  be  processed as a return and I have to check if they charge me the reurn fee  each time. A mess as compared to other online retailers .

[Tribesters]

@KingstonsMom 

Thanks for the info. I'm upset I didn't use priority mail. It would have been about the same price. For some reason I thought using the return label provided updates & a quicker refund. Maybe that's HSN? I've gotten no notifications about the return. Hopefully it gets processed soon & not returned to me because I'm past the 30 days. 

[Tribesters]

@Winkk 

That's my other concern-forgetting about it & never getting my credit. I put a reminder on my phone to keep checking for my credit. 

[KingstonsMom]

@Tribesters 

Don't worry about your return being too late, QVC's return clock stops once your return is scanned in at the P.O.

Another reason I use priority mail is that you get a tracking # which is waaay more reliable and detailed, rather than just wondering if your return 'got lost' after you dropped it off.

You'll get your refund eventually!

[wagirl]

Qvc is bad---probably at least 1 month until I see a refund--banana republic was horrible--that return took 6 weeks or more--will never order online from them. but JTV--they are the quickest, usually with a week including shipping it back to them, HSN is pretty good--they let you know that the return has been made and usually within a week or so , a refund and Amazon is the same way--as soon as the packages are pick up, they refund immediately----have decided this is not worth ordering much anymore--at least from the first 2 co. above. My advice is to document all returns on a calendar and keep receipts with a description.