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05-03-2020 11:26 AM
05-03-2020 11:30 AM
interesting......they do have a notice up, but it does not say they will be closed tomorrow.
Due to ongoing local & global health concerns, we’ll have reduced phone representative support on Sunday, 5/3. For info on orders, returns & Easy Pay®, check My Account & Order Status on QVC.com. We’ll resume normal support hours on Monday, 5/4.
the other options are using facebook messenger chat OR qvcsocialteam@qvc.com
05-03-2020 11:32 AM
What a crummy business move... So keep some staff on to help customers... PAY THEM GOOD.
05-03-2020 11:34 AM - edited 05-03-2020 11:35 AM
@SeaMaiden wrote:What a crummy business move... So keep some staff on to help customers... PAY THEM GOOD.
I agree, my feeling is that if you are going to remain on the air, then you must also offer CS at the same time!!! You can bet there are plenty of people there taking orders!!
05-03-2020 11:35 AM
It seems odd that they would shut down completely as opposed to having a small staff available to help customers. Customer Service (I'm assuming) is a work from home position so not sure why they would completely shut down.
05-03-2020 11:36 AM
I agree with @sunshine45 , emailing the QVCSocialTeam@QVC.com with order #, etc., is your best bet for a speedy resolution, once the floodgates to call CS have re-opened.
05-03-2020 11:39 AM
Can't wait for the stores to open
05-03-2020 11:41 AM
This is just the beginning - 24 hours on air started 'temporarily"' too.
05-03-2020 11:43 AM
@SeaMaiden wrote:What a crummy business move... So keep some staff on to help customers... PAY THEM GOOD.
I agree with you @SeaMaiden they can work remote, so I don't understand the move.
05-03-2020 11:44 AM
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