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Super Contributor
Posts: 287
Registered: ‎10-31-2019
Just called Q customer service and they are closed today and Monday. Will try calling Tuesday along with the thousands of other callers that have questions/concerns. Not complaining just giving you a heads up.
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Honored Contributor
Posts: 33,812
Registered: ‎03-09-2010

interesting......they do have a notice up, but it does not say they will be closed tomorrow.

 

Due to ongoing local & global health concerns, we’ll have reduced phone representative support on Sunday, 5/3. For info on orders, returns & Easy Pay®, check My Account & Order Status on QVC.com. We’ll resume normal support hours on Monday, 5/4. 

 

 

the other options are using facebook messenger chat OR qvcsocialteam@qvc.com

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"If everything around you seems dark, look again. You may be the light." - Rumi
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Honored Contributor
Posts: 17,964
Registered: ‎03-10-2010

What a crummy business move...    So keep some staff on to help customers... PAY THEM GOOD.

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Honored Contributor
Posts: 17,260
Registered: ‎03-09-2010

@SeaMaiden wrote:

What a crummy business move...    So keep some staff on to help customers... PAY THEM GOOD.


I agree, my feeling is that if you are going to remain on the air, then you must also offer CS at the same time!!! You can bet there are plenty of people there taking orders!!

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Respected Contributor
Posts: 4,426
Registered: ‎05-18-2017

It seems odd that they would shut down completely as opposed to having a small staff available to help customers.  Customer Service (I'm assuming) is a work from home position so not sure why they would completely shut down.

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Honored Contributor
Posts: 13,618
Registered: ‎03-09-2010

I agree with @Sunshine45 , emailing the QVCSocialTeam@QVC.com with order #, etc., is your best bet for a speedy resolution, once the floodgates to call CS have re-opened.

You never know how strong you are until being strong is the only choice you have.
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Honored Contributor
Posts: 27,225
Registered: ‎08-19-2010

Can't wait for the stores to open

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Esteemed Contributor
Posts: 5,307
Registered: ‎12-24-2010

This is just the beginning - 24 hours on air started 'temporarily"' too. 

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Valued Contributor
Posts: 833
Registered: ‎05-24-2010

@SeaMaiden wrote:

What a crummy business move...    So keep some staff on to help customers... PAY THEM GOOD.


I agree with you @SeaMaiden they can work remote, so I don't understand the move.

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Trusted Contributor
Posts: 1,367
Registered: ‎02-14-2017
The company I work for is advising customers of longer than usual wait times for customer service on Monday and Tuesday as we’ve spent the weekend moving some people back to the office from work from home and cutting the people continuing to work from home over to a new phone system to help us work more effectively.