Community Chat

[mistriTsquirrel]

Oh no.  I wish I had seen this yesterday; I just placed an order on their site this morning for my mom for Mother's Day.

@nana59  I hope you get your refund soon.  There is no reason it should take 3 months to get a refund for a cancelled order. 

[MathisFan]

Call them again and tell them you are contacting your state's Attorney General to pursue fraud charges.

[sol_luna]

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@2blonde wrote:

That's ridiculous.  I just buy my cookies from my local grocery store.  They are way better and cost a lot less.  I ordered Cheryl's once and they were rather small and very dry, even though they were individually wrapped.  At about $1 per cookie they can forget it.

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ITA. I bake my own cookies from scratch. Cheryl's cookies look like dried up loaded with sugar icing.

[NYC Susan]

I had two separate, infuriating and time-consuming experiences with Cheryl's Cookies.  I was shocked at how poor their CS was.

The cookies themselves were very disappointing, too.  Individually-wrapped, yes.  But crumbled.  And very dry.  I thought the icing was much too sweet and artificial-tasting.  I had a friend who kept sending them to me, and finally I had to kindly ask her to stop.  I hated to see someone throw their money away like that.

But back to the OP and Cheryl's Customer Service.  :-)  My advice is to take action right away.  Don't call them directly anymore and don't wait for anyone to call you back.  Contact your credit card company.  Cheryl's CS is terrible.

[sunshine45]

i have always found their customer service to be excellent. i was on auto delivery for various holiday cookies. once or twice the cookies arrived and half were broken. they issued me a full refund immediately.

if you are having problems you should probably file a dispute with your credit card company to get the ball rolling.

[nana59]

refund update....received an email from a supervisor stating she issued me a refund...along with a $20 gift certificate.....we shall see....