Car Repair Problem

staciesmom · ‎04-13-2010

DH has a convertible and in September he had a problem with the roof closing all the way. He dropped the car off on September 21st and still doen't have it back! Worst part about this ordeal is there has been ZERO communication from the repair shop. DH calls several times a week and has been told 4 times now that they got the wrong part and have to wait for another. After calling the brands Customer Care LIne and complaining, he finally got a call Wednesday promising return of the car Saturday - of course this didn't happen. An again - no call from the repair shop. So frustrating. Going to contact our attorney tomorrow.

patbz · ‎03-10-2010

Why don't you contact a Consumer Advocate from your local t.v. station? This sounds like a "made in heaven" case for that.

staciesmom · ‎04-13-2010

@patbz wrote:
Why don't you contact a Consumer Advocate from your local t.v. station? This sounds like a "made in heaven" case for that.

Great idea! Never thought of that.....will contact them in the morning!

SeaMaiden · ‎03-10-2010

@staciesmom....it is your car...they did not fix it...go pick it up and take the car in to someone else. Why call your attorney? Have you paid them for work done? Is that why? Confused....🤔

CrazyDaisy · ‎03-20-2010

Why leave the car there. Pick it up and take it somewhere else. Am sure there are other places.

Someday, when scientists discover the center of the Universe....some people will be disappointed it is not them.

BirkiLady · ‎02-22-2015

@staciesmomWhy is it at a Repair Shop? Take it to the dealer for best service and original parts. Chances are a Repair Shop is looking for "after" parts in a salvage yard, which is perfectly legal if your husband didn't specify NOT to use used parts. "You get what you pay for" when you use Repair Shops rather than a reliable dealer.

Money screams; wealth whispers.

lovesrecess · ‎03-14-2010

You are far more patient than I would have been in this situation. I would have picked up my car and taken it elsewhere. Take your husband over there in his car, have him drive it to another repair shop. You can also contact your states' consumer affairs office and your attorney if you need to. If you have given them any money at all, you are owed a refund and maybe more due to the length of time they have held the car with no work completed.

Kachina624 · ‎03-10-2010

@patbz wrote:
Why don't you contact a Consumer Advocate from your local t.v. station? This sounds like a "made in heaven" case for that.

@patbz. @staciesmom. Even better, contact a Consumer Advocate in your state's Attorney General's office. They have the legal power to actually do more than just shame the uncooperative business.

New Mexico☀️Land Of Enchantment

fthunt · ‎12-24-2010

Get the car and make another decision. Re: State government workers - most are up for election in XX hours - - keeping their job is their first concern - and if voted out - how long before the new guy/gal actually does any work?

Current repair shop is a looser.

jannabelle1 · ‎09-12-2010

Get your car out of that place, and take it to your dealer, or a dealer that sells the same brand. I'd also contact your state's Attorney General's office and ask them to look into this so-called repair shop. Enough of the calling them every week - go get your car - do not leave it there any longer no matter what they want to charge you! You can use that as leverage later. The suggestion to call the consumer advocate at one of your local TV stations is also a good idea.