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09-05-2018 07:56 AM
09-05-2018 08:57 AM
I received a duplicate JAI jewelry item that I did not order & called CS - they agreed it was sent in error; return the item using the Q return label and assured me I would not be charged for shipping. I also wrote a note on the return paperwork I was not to be charged shipping as item was sent in error. Just got my Q bill with a line item shipping charge of $6.95. Had to call CS again and they removed the $6.95.
So yes, buyer beware.
09-05-2018 09:07 AM
Shoes are a hard-to-fit item. Charging upwards of $12 to try them on-- then another $7 to $9 to return them-- is outrageous. Especially when most of their online competition has free shipping both ways on shoes!
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