Beware QVC Return Label

Barkanyc · ‎06-04-2015

I needed to return a QVC purchase. The return label was confusing. The top portion said: USPS (US Postal Service), the bottom portion said: UPS (United Parcel Service).

I was confused as to which service to use. The Customer Service rep said : EITHER.

So I cut off the USPS part and took the package to UPS. Oh no, they said, this is only a post office label. I am disabled, walk with a walker, so any unnecessary errands are a problem, I walked 6 blocks to UPS, and 6 back. I was in a lot of pain and could not go home, repackage it, and walk to the post office. I was livid. So I called QVC and spoke to a supervisor. She said to leave the package with my mail carrier and they would scan the new part of the label. Obviously the CS person had no idea as to how to return and made up an answer. I hope this helps anyone who had the same question.

Jk9 · ‎07-18-2013

I've had absolutely no problem using the label just as it was and taking it to the post office . If in doubt, I would call the usps and ask my question before I walked 6 blocks or cut part of the label off.

If my dog doesn't like you, neither do I.

Alsace Gal · ‎11-25-2014

@Barkanyc wrote:
I needed to return a QVC purchase. The return label was confusing. The top portion said: USPS (US Postal Service), the bottom portion said: UPS (United Parcel Service).
I was confused as to which service to use. The Customer Service rep said : EITHER.
So I cut off the USPS part and took the package to UPS. Oh no, they said, this is only a post office label. I am disabled, walk with a walker, so any unnecessary errands are a problem, I walked 6 blocks to UPS, and 6 back. I was in a lot of pain and could not go home, repackage it, and walk to the post office. I was livid. So I called QVC and spoke to a supervisor. She said to leave the package with my mail carrier and they would scan the new part of the label. Obviously the CS person had no idea as to how to return and made up an answer. I hope this helps anyone who had the same question.

@Barkanyc

QVC's labels can be confusing!

If you can go online on the Q, click on the item you want to return and follow their instructions, it will then show UPS or USPS for a return.
'I had one a couple weeks ago and when online it showed only a USPS as an option for a return.

Bookplate · ‎08-19-2011

Agree it is confusing. I once walked into a UPS store only to be told it was a USPS label. Now I use the online return procedure and get the QR code for UPS if that is an option.

Kachina624 · ‎03-10-2010

@Jk9 wrote:
I've had absolutely no problem using the label just as it was and taking it to the post office . If in doubt, I would call the usps and ask my question before I walked 6 blocks or cut part of the label off.

@Jk9. lol, Have you tried to call a post office? Mine never answers the phone. It's impossible to have a question answered.

I must say, it would have never even occured to me to cut the shipping label. This is the first time I've ever heard of anyone doing this.

I feel badly for the OP having to walk so far. Everyone should know that if you're using the label, you can request postal pickup at your home or office. Go to the usps website and on the first page is the option for pick up. They'll email you a receipt.

New Mexico☀️Land Of Enchantment

Jk9 · ‎07-18-2013

@Kachina624 Of course I've called the post office or I wouldn't have said anything about calling. That's not how I am. And yes, mine answers.

If my dog doesn't like you, neither do I.

geezerette · ‎03-16-2010

Do you have to cut those dual labels?

Wouldn't the UPS just scan their bar code and the USPS would scan theirs?

DJs mom · ‎06-06-2012

@geezerette wrote:
Do you have to cut those dual labels?

Wouldn't the UPS just scan their bar code and the USPS would scan theirs?

@geezerette no you don't have to cut the label. In fact OP should not have cut the label, just used it as it was. I have used these types of labels many times. Each shipper knows what to scan. Ex: UPS knows what to scan if you use their service and USPS knows what to scan if you use their service.

geezerette · ‎03-16-2010

@DJs mom wrote:
@geezerette wrote:
Do you have to cut those dual labels?

Wouldn't the UPS just scan their bar code and the USPS would scan theirs?
@geezerette no you don't have to cut the label. In fact OP should not have cut the label, just used it as it was. I have used these types of labels many times. Each shipper knows what to scan. Ex: UPS knows what to scan if you use their service and USPS knows what to scan if you use their service.

@DJs mom

Thanks, that's what I thought. Seems to me I've done this in the past.

Seminole2 · ‎01-16-2020

@geezerette I have not ever cut mine and they can be confusing but what is interesting is that even though both might be listed on the label the USPS cannot take UPS but UPS can take them even if for the USPS. The only issue with that is if you want a receipt UPS cannot get generate a receipt with the USPS scanning code. Somehow all of my returns end up where they should and credit given. Sorry that the original poster ran into this. BUT also know that a lot of places today no longer have individual boxes in the front of their houses. We have a community type of cluster of boxes that you cannot have USPS pick up.