Community Chat

[LetItGo]

I ordered the great HP computer bundle QVC was selling before Thanksgiving. The computer arrived within a matter of days. Unfortunately, the software I paid for was not on the computer nor was there a voucher. I've waited three weeks and spent at least 20 hours talking with QVC customer service and Microsoft. Microsoft was willing to provide the one-year subscription if QVC would merely send a DETAILED receipt of the exact Microsoft product that was included in the bundle. QVC was curiously incapable of doing so and kept sending me the same receipt that I alread had. Resolution: Microsoft is giving me 3 months of software. QVC is providing nothing. I'm out of what I paid for. BEWARE, you don't always get what you pay for. I've always enjoyed QVC, but no more odering from them. There great until.... they're not... then they are the worst. Definitlely got cheated by a big company. Enjoy the pocket change my little money provided for the software I never received QVC. Thanks for wasting my time and sending me a computer that is uselss without software. I'm swallowing the loss!!!

[JaneMarple]

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@LetItGo wrote:

I ordered the great HP computer bundle QVC was selling before Thanksgiving. The computer arrived within a matter of days. Unfortunately, the software I paid for was not on the computer nor was there a voucher. I've waited three weeks and spent at least 20 hours talking with QVC customer service and Microsoft. Microsoft was willing to provide the one-year subscription if QVC would merely send a DETAILED receipt of the exact Microsoft product that was included in the bundle. QVC was curiously incapable of doing so and kept sending me the same receipt that I alread had. Resolution: Microsoft is giving me 3 months of software. QVC is providing nothing. I'm out of what I paid for. BEWARE, you don't always get what you pay for. I've always enjoyed QVC, but no more odering from them. There great until.... they're not... then they are the worst. Definitlely got cheated by a big company. Enjoy the pocket change my little money provided for the software I never received QVC. Thanks for wasting my time and sending me a computer that is uselss without software. I'm swallowing the loss!!!

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You do hve until 1/31/20 to return the computer. QVC should pay the return shipping since you didn't get what you paid for.

[stevieb]

Why not just return it as defective for a full refund...

[Cats3000]

You should have sent the thing back as soon as you found out the software was missing.  Spending time on the phone trying to fix the problem is a waste of time.  QVC has extended return policies at this time of year.  If you haven't alrady done so, send the thing back NOW.

Accusing them of "cheating" and keeping your money is a dangerous path unless you can prove it.  This is another example of why I NEVER purchase computer equipment from ANY TV Shopping Channel.  We buy our Mac products from the Apple Store On-Line, an Apple Retail Store or an authorized Apple Reseller.  Other brands have similar retail outlets.  THAT'S where you should make your purchases.

[LetItGo]

I have actually done two returns with QVC in the past. On both returns, I received no product and no refund. They ask me for tracking information on the return slip, I gave it to them, and received no reply. Shame on me, not QVC, for trusting them again. If I send back this computer, I am certain from precedent that I will not receive another computer or my money. Then I would really be in a pickle. I need the laptop to do my work. 

[LetItGo]

I can prove what I purchased versus what I received. Nothing dangerous in that. However, you are correct on not purchasing computers on this type of venue. I learned my lesson.

[LetItGo]

It's no danger to tell the truth about what I received as opposed to what was advertised and what I was promised in the transaction. Consumers should not be threatened into not reporting failure by a retailer. Our hesitance to report this type of poor costumer service allows bad practices to continue and otehrs to be taken in. I'm the only one who can stand up for me, and I'm going to do it this time.

[Kachina624]

@LetItGo.  As a last resort, why not contact QVC's executive office?  Sometimes that works when nothing else does.

[stevieb]

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@LetItGo wrote:

I have actually done two returns with QVC in the past. On both returns, I received no product and no refund. They ask me for tracking information on the return slip, I gave it to them, and received no reply. Shame on me, not QVC, for trusting them again. If I send back this computer, I am certain from precedent that I will not receive another computer or my money. Then I would really be in a pickle. I need the laptop to do my work. 

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If in both instances they claimed they never received the item and didn't issue a refund, I know I'd certainly pursue the matter up the chain. As for the computer, I'd rather be out the cost of sending it back insured registered mail than be out the price of a computer I can't use... 

I do agree that home shopping networks are not good choices for certain kinds of purchases, including computers and I would add mattresses, among others...

[LetItGo]

Thank you for understanding. I did try that, and never received a response. I have never been more frustrated. There's something appealing about Brick & Mortar after this fiasco with QVC. I just hope folks who have ordered this bundle as Christmas gifts for others don't run into this snag.