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Respected Contributor
FlowerBear
Posts: 2,545
Registered: ‎03-24-2018

Double Order

‎12-16-2019 03:18 PM

I ordered ONE set of the Turbie Twist set and in my email it is showing TWO separate orders. I did not order two. This has not ever happened to me before. They better now charge me for return shipping for one set!

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Honored Contributor
Krimpette
Posts: 11,669
Registered: ‎03-09-2010

Re: Double Order

‎12-16-2019 03:29 PM

What did customer service have to say?

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Respected Contributor
Allegheny
Posts: 4,028
Registered: ‎03-19-2010

Re: Double Order

[ Edited ]

‎12-16-2019 03:31 PM - edited ‎12-16-2019 03:32 PM

@FlowerBear  Did you check your Order Status?

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Honored Contributor
Mindy D
Posts: 13,510
Registered: ‎05-23-2010

Re: Double Order

‎12-16-2019 03:45 PM

They won’t charge you if you call them now and tell them what’s happened. 

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Respected Contributor
FlowerBear
Posts: 2,545
Registered: ‎03-24-2018

Re: Double Order

‎12-17-2019 05:45 PM

thank you! after i read the replies i did contact customer service and was told they would make sure i would not pay a return fee for the return on the order i did not make. not sure how that happened, its never happened before. there were two separate orders with separate order numbers! 

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