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07-21-2019 08:30 AM
Yesterday, I returned an item I purchased at Amazon to Kohl's. It's Amazon's newest return option and, I must say, it was effortless. You don't need a box and just start your return online at Amazon, they give you a code (use your smartphone or print it out) and return it to any Kohl's. At Kohl's, they scan the code, give you a receipt that your item was returned along with a tracking # and it's done.
By the time I got home, which was about 15 minutes, I already had a message from Amazon that the item was returned and a refund will be issued. This morning, the refund amount was completed and issued back to my credit card. Now that's customer service!
07-21-2019 11:11 AM
I guess it is nice for some.
I don’t return much to Amazon but I rarely go to Kohl’s and usually leave without making a purchase. I definitely don’t want a coupon I won’t use. The post office is closer to where I live than Kohl’s so I doubt I’ll ever take advantage of this option.
07-21-2019 02:44 PM
This sounds similar to a another new type of return shipping from Amazon that we've encountered recently.
You print a label online and take your item (no box needed) to your local UPS store. They give you a receipt and put your item in a box along with others' returns.
You also usually get your refund processed after leaving your package at UPS.
07-21-2019 03:34 PM
It's not really convenient for me, the nearest Kohl's is farther away from me then the Post Office or UPS ( in Staples). I always save the box, I make sure I won't be returning the product before I get rid of it.
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