Re: Amazon Prime Members Beware

Cakers3 · ‎06-17-2015

@CLEM wrote:
@Cakers3 Amazon has never charged a return fee for prime members when picking up the package. So, this is a first for me. I did not receive a notification for this change in policy.

@CLEM Without knowing all the details of this transaction none of us can really tell you why you were charged.

My suggestion is for you to get in contact with Customer Service.

We can only share our own experiences which may not match yours.

Between various sellers, carriers, drop off stations, defective merchandise, etc. there are quite a few variable which can affect the return.

"" Compassion is a verb."-Thich Nhat Hanh

sunshine45 · ‎03-09-2010

taken from amazon returns information page:

Eligible product(s) must be returned using a trackable shipping method. Please contact our Customer Service or visit our online returns center and we will guide you through the process. We offer two options to return eligible product(s):

UPS drop off option: You can drop off your return at the authorized UPS location of your choice. There is no charge for this option.
UPS pickup option: UPS will pick up your return at the address of your choice. If you choose the UPS Pickup option and if the return is not a result of our error, you will be charged a convenience fee of $6 for the UPS Pickup.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

willdob3 · ‎11-01-2010

I’m unlikely to ever need a package I’m returning to be picked up regardless of the company it was purchased from.

Isobel Archer · ‎04-04-2015

Love Amazon. Their customer service is great. I've only had to return two items - one was defective and the other was a wrong item. Didn't have to pay to return either.

CLEM · ‎03-09-2010

@sunshine45 wrote:

taken from amazon returns information page:

Eligible product(s) must be returned using a trackable shipping method. Please contact our Customer Service or visit our online returns center and we will guide you through the process. We offer two options to return eligible product(s):
UPS drop off option: You can drop off your return at the authorized UPS location of your choice. There is no charge for this option.
UPS pickup option: UPS will pick up your return at the address of your choice. If you choose the UPS Pickup option and if the return is not a result of our error, you will be charged a convenience fee of $6 for the UPS Pickup.

@sunshine45Thanks for posting this. That makes me feel better. Now I can just drop things off at UPS which is only one block away from me.

LTT1 · ‎03-09-2010

@suzyQ3 @CLEM @Isobel Archer @willdob3 @sunshine45

Pardon if I included your name in this discussion in error.

For the first time (that I know of) a return fee was deducted on a package. I really have not been checking, but I am a frequent returner. This recent box for which we were charged was for PLAYDOH, which can be heavy. There was no indication that there would be a return charge.

We do spend thousands per month with Amazon Smile.

DH took the package to a UPS drop off site.

~Have a Kind Heart, Fierce Mind, Brave Spirit~

suzyQ3 · ‎03-09-2010

@LTT1 wrote:
@suzyQ3 @CLEM @Isobel Archer @willdob3 @sunshine45

Pardon if I included your name in this discussion in error.

For the first time (that I know of) a return fee was deducted on a package. I really have not been checking, but I am a frequent returner. This recent box for which we were charged was for PLAYDOH, which can be heavy. There was no indication that there would be a return charge.
We do spend thousands per month with Amazon Smile.
DH took the package to a UPS drop off site.

@LTT1, I should have added to my post that regardless if an item says "free returns" or not, I always "chat" with Amazon to make sure that I will not be charged for return shipping. I've had 100 percent success with that even when a item didn't specify that it had free returns.

I "chat" so that I will have a record.

~Who in the world am I? Ah, that's the great puzzle~ Lewis Carroll, Alice in Wonderland